Frequently Asked Questions

Preparing for teaching in 2020/21?

What resources are available to help me to prepare for teaching in 2020/21?

The HEFi Support for the Framework for Educational Resilience incorporates the main resources designed to support you in your preparations for teaching in 2020/21. These include a list of recommended core tools for learning and teaching, how to guides and guidance on accessibility requirements, a guidance video on the Universal Canvas Framework (this is the standard model for the presentation of courses within Canvas for the academic session 2020/21) and the Remote Teaching Resource, which contains evidence-based, practical ideas and resources to guide you through the design and delivery of online teaching. 

Additionally, the CAL TALKS resource, contains ideas and support from colleagues across CAL to help you to prepare online delivery in 2020/21. Look out for events connected with this resource in the near future.


Can you send me a link to my Canvas course?/Can you add me as a teacher to my Canvas course?

Administrators within your School are looking after this process for all taught modules, please contact them in the first instance.


Can you help with installing Panopto on my university-owned laptop? 

If you are experiencing issues installing Panopto on any of your devices, you should contact the IT Service Desk

I understand that I need to add captions to my Panopto recordings to make them more accessible but how do I go about this?

Panopto will automatically produce captions for your recording, which can assist with enabling your teaching content to meet the Public Sector Bodies (Website and Mobile Applications) Accessibility Regulations 2018. 

For captioning Panopto uses automatic speech recognition (ASR) captions for all videos now uploaded into Panopto. Since they are machine generated they are less than 100% accurate and may need checking for accuracy. For further advice on checking for accuracy please contact us directly. You can also consider a transcript, which may be an appropriate solution if a the video has a script/lecture notes. 

Further information on working with captions is contained in Unit 6 - Working with Captions resource on the HEFi Learning and Teaching Gateway.


How should I be directing students to access their tutorial record on Pebblepad?

Students should follow the links within their Your Toolkit Canvas course to access their Pebblepad tutorial records. If students use other routes to access their Pebblepad tutorial records they may inadvertently complete records relating to previous years of study. 

My student tells me that they have completed their tutorial record so why can’t I see it?

It is possible that the student may have accidentally completed their tutorial record in last year's record.  Please ask them to follow the instructions above to access this year’s tutorial record.


How do I add external staff (such as external examiners) to Canvas courses?

If you need to add people to Canvas courses who are classed as external to the University (for example, external examiners) you need to request supplementary iVLE accounts from IT Services. This process, which requires an academic sponsor, is directly managed by IT Services and is outlined in IT Services Canvas supplementary iVLE accounts terms and conditions.

Can you help with Resource lists?

The University Library lead on support for resource lists so you should contact them in the first instance, unless your query relates to linking to your resource list within your Canvas Course.

Can you resolve an issue I'm experiencing with a university-owned laptop?

If you are experiencing hardware issues with your laptop or other devices, you should contact the IT Service Desk




Professional Services