Student Frequently Asked Questions

Below are some frequently asked questions and their answers. If you have a question that is not listed below, then please contact a member of the Student Attendance Team.

 

Information for all students regarding coronavirus

If you have any questions regarding coronavirus and how it may affect your studies, please refer to the FAQ that is being regularly updated for more information.

Absences

I am an International Student and I need to leave the country, who should I tell?

If you need to leave the country during term time, you must submit an Authorised Absence form to the relevant e-mail address. This process can take up to ten working days to complete, so please submit the form as soon as you have all the details you need to complete it. Further information, including up-to-date information about Authorised Absences due to Covid-19, and a link to the form please click here.

You should also notify your Personal Academic Tutor that you will be out of the country.

If you are leaving the country during vacation times (i.e. leaving after the 5pm on the final day of term and returning before the first day of the next term), then you do not need to submit an Authorised Absence.

I am going to be away from my studies for a few days, who should I tell?

You should fill out a "Declaration of Absence" Form, which you can find below:

Declaration of Absence form

You should also contact your tutors if you are going to be missing any of their teaching sessions.

I am going to be away from my studies for a few weeks, who should I tell?

If you are going to be away from your studies for an extended period then you should talk to your School's Wellbeing Officer, who will discuss with you the potential impact this may have on your studies.

 

Wellbeing

 

I am having problems outside of University, who can I talk to?

Your School's Wellbeing Officer will be able to guide you through personal issues by offering direct support or pointing you in the direction of other services.

You can find more information on this at the Student Attendance Team's Wellbeing Support & Guidance page.

I am finding it hard to attend due to personal reasons, who can I talk to?

Your School's Wellbeing Officer will be able to guide you through personal issues by offering direct support or pointing you in the direction of other services. They will also be able to make recommendations that may help you to improve your attendance or find alternative solutions.

You can find more information on this at the Student Attendance Team's Wellbeing Support & Guidance page.

I am having difficulties due to a disability, who can I talk to?

Your School's Wellbeing Officer will be able to discuss your disability with you, and offer direct support or point you in the direction of other services.

You can find more information on this at the Student Attendance Team's Wellbeing Support & Guidance page.

I wish to apply for extenuating circumstances or an extension. What should I do?

If you would like to apply for extenuating circumstances, please contact the Wellbeing Officer within your School. There is no need to share this information with the Student Attendance Team as Wellbeing will prevent extenuating circumstances from impacting on your attendance or the Reasonable Diligence process where appropriate.

You can find more information on this at the Student Attendance Team's Wellbeing Support & Guidance page.

Please Note: You do not need to apply for extenuating circumstances or an extension due to the Covid-19 pandemic as all current assignments have been automatically extended to Friday 24th April. For more information and guidance, please contact your School Administration Team.

 

Attendance Recording

I wish to attend a different seminar to the one that I am registered on to. How can I do so?

If you wish to attend a different seminar, please get in touch with your Personal Academic Tutor and the Wellbeing Team, who will be able to contact the Timetabling Team to change your registered seminar. Please note that this is not a service and permission may not be granted to change your seminar.

Please DO NOT add your name to a register on which your name does not appear. Doing so will result in your attendance not being recorded for that seminar as you are not registered onto that teaching session.

I have attended a different seminar to the one that I am registered on to. What should I do?

Please make sure you attend the teaching sessions that are on your timetable as these are the ones you are registered onto and therefore will be the ones that you will be marked either present or absent from.

If you must attend an alternative seminar, please notify your lecturer or seminar leader to let them know and to ask them to contact us regarding your attendance at the class. We cannot guarantee that your attendance for the session will be recorded, however.

Please DO NOT add your name to a register on which your name does not appear. Doing so will result in your attendance not being recorded for that seminar as you are not registered onto that teaching session.

I was unable to sign the register during my lecture/seminar. What should I do?

Unfortunately, we cannot retroactively change your attendance record if you did not sign the register. If you are unable to sign the register or notice that a register has not been taken for your lecture or seminar, please alert the lecturer or seminar leader to this fact and ask them to hand out a register so that you may sign your name.

It is vital that you sign the register for every class that you attend so that we can get an accurate record of your attendance.

How can I view my attendance data?

You may view your attendance data on the my.learning tab of the my.bham portal. If you are unable to do so, please contact us on calsat@contacts.bham.ac.uk to let us know.

 

Attendance Monitoring

 

Why am I being monitored?

Student attendance is monitored for a number of reasons:

  • So that the University can offer enhanced support;
  • So the University can hold students to principles and standards;
  • So the University can offer the best possible service;
  • Because it is a legal requirement.

For more information on the reasons behind attendance monitoring, please visit the Student Attendance Team's Handbook page.

How am I being monitored?

Student attendance is monitored primarily through registers you will sign at your teaching sessions, the submission of coursework, dissertations, or exams, and one-to-one meetings with Academic Staff.

For more information on the reasons behind attendance monitoring, please visit the Student Attendance Team's Handbook page.

How does the University protect my data?

For more information on how the University protects your data, please see the University's Data Protection policy.

Will low attendance affect my ability to graduate?

The College reviews attendance rates at given points throughout the academic year, and will reach out to students who are not meeting the required standards of attendance.

You must make every effort to attend as many of your scheduled teaching sessions where possible and to inform the Student Attendance Team and your seminar leader or lecturer of any unavoidable absences as soon as possible.

Your attendance will not affect your ability to graduate unless you are progressed significantly through the Reasonable Diligence process. You will be informed of this process, the support available to you, and the potential consequences, throughout the process.

I received an email saying I have not been attending, but I have! What do I do?

If you have received an e-mail stating that you have not been attending but you know that you have, please check your attendance on the my.learning tab on the my.bham portal to view your recorded absences. Please e-mail us at calsat@contacts.bham.ac.uk to let us know the absences that you feel are incorrect. Please note that we may be unable to amend these absences and queries of this nature will be reviewed on a case-by-case basis.

 

Study Support

 

I cannot find the rooms my teaching sessions are held in, what should I do?

A map of the University of Birmingham campus and a link to download the campus map app can be found here.

 

International Students

 

I need to leave the country, who should I tell?

If you need to leave the country during term time, you must submit an Authorised Absence form to the relevant e-mail address. This process can take up to ten working days to complete, so please submit the form as soon as you have all the details you need to complete it. Further information, including up-to-date information about Authorised Absences due to Covid-19, and a link to the form please click here.

You should also notify your Personal Academic Tutor that you will be out of the country.

If you are leaving the country during vacation times (i.e. leaving after the 5pm on the final day of term and returning before the first day of the next term), then you do not need to submit an Authorised Absence.

I am having visa issues, who can help me?

If you are experiencing difficulties with your visa, please contact the International Student Team (IST).

I am having language difficulties, who can help me?

If you are experiencing language difficulties, please contact the International Student Team (IST).

 

Colleges

Professional Services