Meet The Team

The Academic Services Project Support Team (ASPST) is composed of qualified project staff who provide a range of management, support and quality assurance services for projects across Academic Services. 

Please follow the link for more information on what the team does. If you have a project which could benefit from some support please contact us at

Meet the Team

Michelle Herron
Role: Academic Services Project Support Office Team Manager 
Current Responsibility:  N/A

"I have been a PRINCE 2 Practitioner qualified project manager since 2008, delivering projects with Abu Dhabi Police and Royal Canadian Mounted Police whilst working at the Forensic Science Service. I joined the University of Birmingham in 2011 as a Project Officer and worked on a number of projects including KIS, Module Evaluation and CTL. I am currently the Academic Services Project Support Team Manager, where I oversee our portfolio of Academic Services wide projects, providing support and direction to the team, undertaking feasibility studies and horizon scanning for forthcoming projects and assessing strategic fit for new opportunities."

Gemma Richardson 
Role: Academic Services Project Officer 
Current Responsibility: On maternity leave until January 2018

"I joined the Academic Services Project Support Team as a Project Officer in 2012. With PRINCE2, Change Management Foundation and APMP (Project Management) qualifications, I have worked on diverse projects across the University, which includes the replacement virtual learning environment, Integrated Timetabling and Space Management Project and the implementation of Exam Scheduler. Current projects include the New Main Library and Collaborative Teaching Laboratory."

Jemma Mahadeo
Role: Academic Services Project Officer
Current Responsibility: Exam Paper Quality and Timeliness Project, and BIA Presessional Fees Review Project

"Prior to joining the University, I worked for a healthcare company in Derby as a team leader, as well as going out into the community to provide care to the elderly. I joined the University in June 2010 as the Personal Assistant to the Director of Academic Services (AS). Whilst in this role I supported the Director on a number of key University events and transformational projects such as the creation of the Birmingham Foundation Academy (now the Birmingham International Academy), The Vice-Chancellor’s Review of AS, and the AS Compact process as well as being a member of the BUAFTAs committee for three years. I joined the AS Project Support Team in August 2014 and have project managed the Hub Services Integration Project (HSIP) as well as the Teaching and Learning Conference in 2014, and the Birmingham Project. I enjoy working on events and engaging with people from across the University and beyond."

Catrin Davies
Role: Academic Services Project Officer
Current Responsibility: Academic Services Project Manager

"I am a PRINCE 2 Practitioner with 5+ years’ experience of delivering projects within various sectors including Higher Education, Leadership Development and IT. I joined the University of Birmingham in May 2017. I bring structure and an focused approach to the projects I manage and I’m currently the Project Officer for the ALCP (Auto-scheduled Lecture Capture) Project and a HEFCE funded project that’s looking in to the University’s strategic response to the issues of sexual violence, sexual harassment and hate crime."

Chloe Hancox
Role: Academic Services Project Officer
Current Responsibility:  Collaborative Teaching Laboratory

“I first started working at the University as a temp in the Robotics research lab on my gap year. To the group’s credit, I chose to come back to the University at the end of my degrees. Since then I have worked at the University, first as a Graduate Management Trainee, and then in post as an Academic Services Project Officer. Over this time, I have worked on everything from the University School project, to writing degree congregation speeches for the Vice-Chancellor. I am now working on the Collaborative Teaching Lab project as programme manager.”

Samantha Everett
Role: Academic Services Operations Officer
Current Responsibility: The Birmingham Project


"I started working at the University in 2011 in Enquiry
Services (Student Services). In my role as Team Leader of the Enquiry Services team, my work was heavily customer service focussed and I was also involved in planning and running Welcome Week registration events. In 2013 I began working in the main Examinations Office where I worked as part of a small team to organise two examination periods each year, providing support to students and colleagues in Schools, and recruiting and training a large number of invigilators. I joined the AS Project Support Team in February 2016 as an Operations Officer to work on The Birmingham Project."

Tom Pass
Role: Projects and Examinations Assistant
Current Responsibility: The Birmingham Project and Collaborative Teaching Laboratory

“I have worked for the University since 2013; having previously worked as a secondary school teacher. I initially worked for Library Services with roles both in the Main Library and Harding Law Library. I now work for CLAD & LS. I provide administrative support to both the Academic Services Project Team and the Examinations team. I am involved in the servicing of meetings, maintenance of documentation and act as the first point of enquiry for the team. I am involved with the Birmingham Project and I am currently supporting the development of the Collaborative Teaching Laboratory.”

Mairead Mallon
Role: CTL Project Support Co-ordinator
Current Responsibility: Collaborative Teaching Laboratory


"I joined the Collaborative Teaching Laboratory Project in September 2016. I recently worked as a school administrator in the School of English, Drama, American and Canadian Studies, within the College of Arts and Law. This role proved to be an invaluable introduction to the Higher Education working environment and allowed me to work on and contribute to a number of projects within the School and College. My role within the CTL Project Team involves supporting all areas of the project, including a focus on communications and operational support."

Ella Mortlock
Role: Project Manager for CTL Curriculum Development
Current Responsibility: Collaborative Teaching Laboratory

I recently joined the CTL Project in July 2016, from Alumni Relations in the College of Social Sciences.  I am PRINCE 2 qualified and have experience of managing a variety of projects at the Environment Agency, VSO (international volunteering charity) and the University of Birmingham from 2008.  My expertise relates to engagement and relationship building as well as change and risk management.  In my current role I am responsible for the CTL Curriculum Development Project encompassing Education Technology, Research Led Teaching, Collaborative Teaching and Student Skills work streams."