TAMU operates the Helpline for users of centrally managed teaching space and for customers of LRAT in other locations
- IT in the lectern (except in computer clusters)
- Curtains and blinds
- Screens and boards
- Building issues such as leaks
- Heating and Ventilation
- Panopto Hardware
TAMU staff will endeavour to fix IT and AV problems remotely and escalates other problems to LRAT, Estates maintenance, other building fabric contractors, IT Services and Cleaning Services.
The helpline is open:
- Monday to Friday : Fri 07:45 - 18:30
- Saturday 08:30 - 14:30 during term.
Contact by phone to x43322 is preferred but emails can also be sent for non-urgent matters to email@example.com
Help us to help you
Always phone from the room where you have experienced a problem or need guidance, and always phone yourself. We can't help with third-hand reports which are vague such as 'the Projector was broken this morning'.
TAMU also provide evening, weekend and 24/7 staff cover in the Murray Learning Centre and act as building managers for:
- Murray Learning Centre
Online course in Canvas
Why not enrol onto our online course - 'Using equipment in teaching rooms'? [enrolment requires ADF username and password]
Murray Learning Centre
TAMU staff look after the Murray Learning Centre. Matt Carroll is the building co-ordinator and others in the team staff the reception desk on weekday eveings from 18:00 to 01:00 and 09:00 - 19:00 on Saturdays and Sundays. Building faults outside of these hours should be reported to the Helpline on x43322