We value your comments on the Personal Skills Award and are happy to receive your feedback and suggestions.
To contact the Personal Skills Award Team:
You can book a ten minute appointment to speak 1:1 with a PSA team member about any queries you have about your PSA completion. You can book appointments via Careers Connect.
Queries regarding activities
If you have a query relating to your activity then please in the first instance speak directly to your activity provider (the department who organises your activity). Your activity provider may be the PSA team but it might be a different department on campus.
The Activity Provider will be able to answer any questions you have about completing the requirements to gain PSA points. All PSA points are pre-determined by each specific department.
For feedback and suggestions
If you would like to raise any issues, give us feedback about the Personal Skills Award, or make a suggestion please email the PSA team.
To make a complaint
If things go wrong, you have the right to complain. The University has a 2-stage process (first informal, then formal) which you should follow to ensure that your complaint is dealt with properly. In the first instance you are encouraged, at an early stage, to seek resolution of your complaint as close to the origin of the complaint as possible. For issues relating to a particular lecture, contact the lecturer in charge; for broader concerns contact the PSA team.
If you are not satisfied by the action taken, you can follow a formal complaints procedure.