We value your comments on the Personal Skills Award (PSA) and are happy to receive your feedback and suggestions.
Below you will find the different ways you can contact the PSA team for general enquiries, to book an appointment or if you have a query regarding activities.
PSA contact details
To contact the Personal Skills Award Team:
1-1 appointments are usually only available Mondays, Wednesdays and Thursdays, between 10:00 and 16:00. Please email the PSA Team at email@example.com, and provide us with three possible appointment times/dates, and we will do our best to accommodate you. Please also let us know whether you prefer to use Zoom, Skype, or have a telephone appointment (if telephone, please provide us with your preferred contact number).
If you have no availability within the team’s normal working hours due to placement learning or other academic/extra-curricular commitments, then please do contact us to discuss your situation further. We endeavour to provide an appointment to anyone who request one.
Queries regarding activities
If you have a query relating to your activity then please in the first instance speak directly to your activity provider (the department who organises your activity). Your activity provider may be the PSA team but it might be a different department on campus.
The Activity Provider will be able to answer any questions you have about completing the requirements to gain PSA points. All PSA points are pre-determined by each specific department.
Feedback and suggestions
If you would like to raise any issues, give us feedback about the Personal Skills Award, or make a suggestion please email the PSA team.
If things go wrong, you have the right to complain. The University has a 2-stage process (first informal, then formal) which you should follow to ensure that your complaint is dealt with properly. In the first instance you are encouraged, at an early stage, to seek resolution of your complaint as close to the origin of the complaint as possible. For issues relating to a particular lecture, contact the lecturer in charge; for broader concerns contact the PSA team.
If you are not satisfied by the action taken, you can follow a formal complaints procedure.