Dealing with Conflict in Groups and Teams

This is an optional PSA online course and you will earn 20 PSA points for completing this course. 

Course overview

Team-work is a key employability skill, and you will often be required to participate in group-work whilst studying for your degree.

Everyone is different, and conflict often naturally occurs in team situations - being able to deal with conflict effectively is therefore a highly sought-after skill.

This course will help you to deal with conflict as and when it arises, and help you to identify how you can learn and develop through dealing with conflict effectively. It will also support you in articulating your experiences of team conflict in a professional and appropriate way to future employers.

This course may be of particular interest for those who are involved in student groups whilst at University through your department, the Guild of Students, sports teams, work experience or other extra-curricular activities.

Learning outcomes

 By the end of this online course, you will be able to:

  • Demonstrate an understanding of the foundations of successful team-work.
  • Analyse and articulate own team-working style.
  • Demonstrate an ability to identify possible causes of conflict in team-work situations.
  • Demonstrate an understanding of some key techniques to resolve conflict.
  • Apply the principles of reflective practice to a previous conflict experience.
  • Demonstrate an understanding of self-awareness and emotional intelligence.
  • Demonstrate an understanding of the principles of writing effective applications (and answering competency-based questions on team-working and conflict resolution).
  • Articulate own team-working (and conflict-resolution) skills effectively.


You can enrol directly onto the PSA Dealing with Conflict in Groups and Teams course. 

Enrolling onto an online course will not enrol you onto the Personal Skills Award full programme. If you want to complete the PSA to receive the certificate you must attend a PSA Induction Session by 12 December 2019.


If you are interested in this topic and have no intention of enrolling onto the PSA then you can complete the course but you will receive no recognition of completion.


20 PSA points will be automatically awarded to your PSA profile (if fully enrolled onto the PSA) when you complete an online course. Therefore you do not need to claim points for completing PSA online courses. 


Dealing with Conflict


Professional Services