Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

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Current issues

Noise in the Main Library


We have received feedback that some library users have been very noisy and so Library Services staff will be completing more walk-abouts to ensure a conducive working environment for all. Please be respectful of others when in our buildings. If you need to work as a group, you can book Group Study Rooms online or use the Teaching and Learning Building.

Actions taken

Study space

In direct response to student feedback, over the past few weeks, we have opened/refurbished two new study spaces on campus for all students to use:

  • The second floor of the Barnes Library (within the Medical School) is now a refurbished, light space with seating for 123 people. 
  • The JG Smith building (behind Muirhead Tower/Alan Walters) is now open as study space. With 180 spaces over two floors, it is open Monday - Friday 08:00 - 20:00 (swipe access/card required) 

Within the Guild of Students, there is also a new 80 seat study space now available (previously where Costa was located). By the end of October, the marquee in the Green Heart will also be refitted as additional study space. See our list of study spaces and their opening times. 

Dedicated space for attending online seminars

The Media Room in the Main Library (second floor, zone C) has been reconfigured to become a “Zoom Room” - a designated space for you to use to take part in online seminars and tutorials. 

Water fountains

All water fountains (hot and cold) are now back in use in Main Library

New FindIt@Bham date filter

After performing a search on FindIt@Bham, you can now filter your results to a specific year date range. To do this, just run a search as normal, and then use the 'Date' range filter on the right of the results screen to narrow down your results to a publication year range.

Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.

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