Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

See "Current issues" for what's already been submitted. 

 Feedback form


Current issues

We are aware of, and working on, the following:

Access to revision space                                                      

As we enter the exam period, Library Services will take several measures to allow for more access to revision spaces, including:

  • stopping access for external visitors at our libraries
  • opening the 4th floor training room as a further Silent Study Space (70+ spaces)
  • Adding additional buses to take students to the 550 spaces available at Orchard Learning Resources Centre (OLRC library)
  • More locations have been added to the http://uoblivestudy.space/ pages to offer more choice on where to study
  • Continuing the traffic light system (Main Library). As before, floors will be assessed hourly for availability (Mon-Fri, 10am-4pm and rated red, amber or green. (‘few to no seats available’ rated red, ‘seats available’ rated amber and ‘plenty of seats available’ rated green). The results are displayed on the two plasma screens next to the entrance of the Main Library

Information about study spaces on campus can be found online here .

Maps and printed lists are available in Main Library or online here .

Plug sockets in Main Library

Library Services continues to try and repair all faulty plug sockets as reported to staff/as we become aware of damage.

You can help us by making sure to please only use CE safety marked adaptors, and letting us know the location if you find a faulty socket (either in person or via Just Ask).  


Actions taken

In direct response to feedback, we have made the following changes:

Whiteboards in Group Study Rooms

Following suggestions from users, whiteboards have now been added to the group study rooms in Main Library (where possible). These are in the following rooms:

GSR 1, GSR 2, GSR 3, GSR 6, GSR 7, GSR 8, GSR 11, GSR 12, GSR 13.

Staplers in Resource Zones (upper floors Main Library)

We’ve been asked to provide staplers next the printers and copiers on the upper floors of Main Library. These are now in place. We would ask all library users to kindly keep them in their correct place so they are available for everyone to use. 

Study Space

Additional desks were purchased and installed at the Main Library over the Spring Term, bringing the total number of seats to over 2,000 spaces.

Library Services, along with colleagues from the Guild, Student Services and Learning Spaces, have been signposting alternative study spaces across campus with the below symbol. When you see this symbol, you know that the space is open for anyone to work in:

Live occupancy data is now available via http://uoblivestudy.space/ and a traffic light system is in place and displayed at the entrance to the Main Library (red/amber/green) to indicate how busy each floor is (Term Time Only; Monday - Friday). 

Study Space

Live occupancy data is now available via http://uoblivestudy.space/  and a traffic light system has been placed at the entrance to Main Library (red/amber/green) to indicate how busy each floor is (TTO).

Signage in Main Library

We continue to try to improve signage in Main Library, and we are currently investigating ways of improving the information on our totem signs. Some new signage, e.g. to clearly indicate the express PCs, has already been installed during the Spring term.

If you have any suggestions for improving signage within any of our libraries, please let us know using the feedback form above.


Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.

Privacy policy

The data collected on this form will be processed in accordance with our Data Protection Policy which can be found here.  Please contact Library Services if you have any queries or need to change or amend your details.