Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

See "Current issues" for what's already been submitted. 

Your feedback

Current issues

We are aware of, and working on, the following:

Temperature in Libraries

We know that as the temperature drops, despite the heating, some spots are still cold in our buildings. And sitting still for long periods to study can make you feel cold as well.

We now have blankets in the Main Library. You'll find them in baskets by the lifts on floors one, two, and three, and on the ground floor by the photocopiers. Just help yourself, and when you've finished with the blanket, return it to the basket by the lockers on your way out.

This service is now being extended to the Barnes Library and the Orchard Learning Resource Centre.

UBWell@MainLibrary

In response to feedback, we’ll be bringing our wellbeing collection together in one place at the Main Library, making our books and information easier to access for all.

We have also updated our wellbeing resource lists and invested in new, up to date texts. https://rl.talis.com/3/bham/lists/4E9E80E0-F8DC-171B-850A-3001B1798140.html


Actions taken

In direct response to feedback, we have made the following changes:

Access to study spaces - Shuttle bus service

After the success of the regular timetable last term, Library Services has worked with a number of departments to ensure that the new regular timetable will continue for the rest of the academic year. This will enable all students to benefit from the 550 spaces available at the library in the Orchard Learning Resources Centre.

 https://intranet.birmingham.ac.uk/has/sustainable-travel/Shuttle-bus-services.aspx

https://intranet.birmingham.ac.uk/as/libraryservices/library/libraries-and-opening-hours/libraries/olrc.aspx

Access to course reading

We have introduced dynamic collection development: we will now automatically buy extra copies of textbooks (or ebooks where possible) if more than 4 reservations are placed on an item. 

We have also relaunched our suggestion service to make it easier for you to suggest additions to the library collection. The updated service is now be called MoreBooks@Bham. You can recommend new books to diversify the collection, as well as alert us to missing essential reading. 

Red/Amber/Green in Main Library

In response to requests to extend this pilot, the traffic light system at the entrance to the Main Library (to indicate how busy each floor is) has now been extended to include all term time, and will be displayed on all floors. 


Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.

Privacy policy

The data collected on this form will be processed in accordance with our Data Protection Policy which can be found here.  Please contact Library Services if you have any queries or need to change or amend your details.