Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

See "Current issues" for what's already been submitted. 

 Feedback form


Current issues

We are aware of, and working on, the following:

 Study space in the Main Library

Library Services conducted a space utilization survey during February. Whilst some areas of the library were very busy, we never reached 100% capacity and study spaces were available on the upper floors. These spaces are often individual seats and so can be difficult to see at first;  we would advise users to ask library staff if they cannot find a seat and we will be more than happy to help find a suitable space.

The OLRC (and other libraries) are also available for those needing study space. A free shuttle bus for all students runs between the main campus and the Selly Oak campus where the OLRC is based. The OLRC has over 250 study spaces, seven bookable individual study carrels, and three computer clusters. 

Group study rooms

We’re aware the group study rooms occasionally appear to be under-utilized. Under-usage of group study rooms is one of the things that roving staff will address as they move around the building. 

 Additional seating for exam period

For the duration of the exam period, temporary additional seating will be placed in the Library Information Centre (ground floor), and the two 4th Floor training rooms will be opened for general student use as study space during the day. 

 Wifi in the Main Library

February update

IT services sent out a recent notification to all students to update them on the progress made with the WiFi within the library. We are aware that there are still problems, particularly for those on Apple devices. We will continue to investigate the issue, and will be asking more detailed questions during our next “exit interviews” in March in order to furnish ITS with helpful data.  

 


Actions taken

In direct response to feedback, we have made the following changes:

New study spaces on campus

The Loft and the Avon Room (University Centre) are now open following an extensive refurbishment programme. This major project is part of the University’s commitment to improving the provision of high-end student study space across campus. 

 Water pressure on the third floor of the Main Library

Estates have now resolved the issue (loss of water pressure) and anecdotal feedback from library users confirms this, also. Please do let us know if you experience any further problems. 

 Spaces to eat and drink in the Main Library

We have opened the 100-seat Wolfson Room on the ground floor of the Main Library for eating and drinking. This is in addition to the Library Café and the Library Lounge. Access to the Wolfson Room is via the Library Lounge. See the news story for more information.

 Waiting times in the Main Library Café

You commented about waiting times in the Library Café. The Library Café is run by Hospitality and Accommodation Services (HAS), though we always pass along the comments we receive. HAS have confirmed that they have hired more staff to meet demand.

Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.