Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

  • Name

Current issues

Hot water tap in the Main Library's Library Lounge

We apologise that the hot water tap has had to be removed due a fault. We hope that this will be repaired or replaced as soon as possible.

In the meantime, the nearest hot taps are located in the Teaching and Learning Building on the first floor and mezzanine floor (near the bathrooms). The building is open 08:00-22:00 Monday to Friday.

 

Actions taken

Accessible doors for Assistive Technology Booths

  • The doors for these rooms have now been altered so they open automatically when the access panel is swiped.
  • A new online booking system is also in place for the rooms, but you can still get in touch with library staff to book.

Increased ebook access

We've purchased new ebooks for a variety of schools and colleges so it's easier for you to access what you need as an ebook. 

Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.

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