Customer feedback

We value your feedback and try to take positive action. You can let us know your thoughts either by speaking to staff, completing our feedback form, or tweeting us @uoblibservices.

  • Name

Current issues

Faulty plug sockets in Main Library

We apologise that some plug sockets at desks are not working. We have purchased new socket-testing equipment, and are in the process of training more staff to test and replace fuses. If you find a desk with faulty sockets, do let us know either at the help desk, or via the form above. 

Wi-Fi issues

We have had reports of Wi-Fi issues in certain areas of Main Library, Barnes Library and the Murray Learning Centre. We will look at conducting a network coverage survey of those areas with our ITS colleagues to see where we can make improvements.

Actions taken

More study space for the Bank Holiday

In response to your feedback that more space needs to be open for the May Bank Holidays, the Teaching and Learning Building will now be open 10:00-18:00 on Saturday 27 May, Sunday 28 May and Monday 29 May. 

Accessible doors for Assistive Technology Booths

  • The doors for these rooms have now been altered so they open automatically when the access panel is swiped.
  • A new online booking system is also in place for the rooms, but you can still get in touch with library staff to book.

More study space on campus

In January 2023 we opened LG04 in the Aston Webb building as additional study space for all students to use. 

Feedback is collated from a variety of sources, including the above form, social media, issues raised at departmental meetings, and comments to library staff.

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Professional Services