A sincere thank you to all those who completed the survey in December 2022, focussing on their experience of using the library during the Autumn term.
91% of users rated their overall experience of the library as ‘Very Good’ or ‘Good’
We are very pleased with this result, and especially the free text comments that let us know how much you appreciate the library, particularly its staff, the clean study spaces and access to resources.
- 93% of users thought that staff were helpful and knowledgeable
- 88% of users agreed that they’d been able to access the material needed for their course
Acting on your feedback and where we can improve
The survey highlighted areas where we can make improvements, and based on your comments, below are the actions already taken and the longer term plans we have to improve:
Increase loan allowances
You asked us to increase the number of books you can borrow. This is now done for all levels of student (taught and research).
More study space
In January we opened a new study space, LG04 in the Aston Webb building. We will also continue to promote the many spaces across campus, working with the Guild, schools and departments, and the wider university communications team to raise awareness of what is available.
More group study space
Developing the Wolfson Room at Main Library to provide more group study space will be one of our longer term targets.
Fixing plug sockets
We have purchased new socket testing equipment and are training more staff to test and repair broken plug sockets in the library. We’ll also be offering advice to library users on the best adapters to use to stop the socket fuses breaking.
Improving the Wi-Fi
Working with IT Services, running a full Wi-Fi survey of the Main Library, Barnes Library and Murray Learning Centre will be one of our longer term targets.
Better access to online support
Our Just Ask online chat service is consistently rated as excellent by those who use it, but based on your feedback we know that we’ve not done enough to make users aware of the service. From Monday 30 January we’ll be launching a promotional campaign to raise awareness of the service, and hopefully get users access to the online support they need.
Access to more resources and course materials
We are currently running our semester 2 Resource Lists campaign, asking any students with a module that is missing a resource list to get in touch with us. This will enable us to buy the copies of the material you need for courses.
We are also now a member of the Rapid Inter Library Loan (ILL) library group. This means that we are part of a national consortium of libraries whereby we can get scans of books chapters and journals articles (not held at UoB) in just 24 hours. This service is free to all staff and students.
Our thanks again for your feedback, and remember you can let us know your thoughts anytime via our online form.