Just Ask!

Live chat available 24/7.

Between 10pm and 8am, chats will be answered by staff at our partner libraries.


Sending a message

  1. Type your question in the lower box, where it says 'Your question/message'
  2. Press the arrow to 'send'

When the chat facility is offline, your message will be sent to us by email. We'll answer it when we reopen.

Other ways to contact us

Subject advice

If you need help finding subject related information for your assignment, dissertation or research project, contact your Subject Advisor. They can also arrange a one-to-one session with you.

Mobile devices

The Just Ask! chat widget is available for iPhone, Android and Palm. Just point your device at this page and bookmark it.

Out of hours chat

Between 10.00pm and 8.00am library chats will be answered by librarians in our international partner libraries. They have access to a range of information about our services so will be able to answer most enquiries. Anything they cannot answer for you will be picked up by us the next morning.

Tell us what you think...

...we want to hear from you

Tell us about your experience of using our new intranet pages. Did you find what you were looking for? Have you learnt something new today? Or do you wish we could improve your intranet experience?

Developing these intranet pages will be ongoing and, if you share your view and ideas, it will help us to continue to improve this important resource for the benefit of the entire University community.

We also welcome your comments on university internal communications in general. Email the team or pick up the phone 0121 414 6680. You can also tweet us. Whichever way you decide to get in touch we look forward to hearing what you have to say.

If you have a technical question you can contact our IT colleagues as they are much better at that stuff than we are!