LRAT and TAMU work to tight service level agreements. From 1st August 2018 the Priority 2 SLA has been tightened from 10 working days to 5 working days.
Priority 1 SLA : November 2019
Helpline calls from those currently teaching a class should be responded to within 10 minutes.
97/109 = 89%
Priority 2 SLA : November 2019
After immediate action has been taken, the longer-term permanent fix is assigned Priority 2 : resolution should be within 5 working days.
170/170 = 100%
Room Check SLA : November 2019
The AV and IT in 100% of centrally managed room should be checked at least every two weeks.