Student Services Strategy

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Welcome to the Student Services strategy web pages. These pages outline the shared vision, mission and strategic priorities of the teams which make up the Student Services division; they convey our values and agreed ways of working as a division and provide access to an illustrative repository of SSD best practice case studies and ideas for future divisional activity linked to our strategic priorities.

Developed in consultation with all SSD staff members these pages articulate SSD’s unique characteristics and competencies as a division. They are a resource for all SSD staff members to help situate current, and inspire future, divisional work within an agreed wider SSD strategic context.

 Our strategic aims 

Student experience

…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.

Customer service

…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.

Equality & diversity

…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.

Collaborative working

…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.

Staff development

…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.

Impact measurement/quality assurance

…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.

Supporting core University business

…to place supporting teaching, learning, research and the student experience at the heart of everything we do.

Search for case studies

Learn more about the initiatives that are taking place within Student Services by searching through existing case studies. 


 

Browse case studies

Browse our full list of case studies available below:

News

Practitioners' conference – Working with eating difficulties and body image disturbance (Counselling)

Practitioners' conference – Working with eating difficulties and body image disturbance (Counselling)
Description
Students with eating and body image difficulties commonly present to the University Counselling Service requiring support, therapy and interagency liaison with NHS colleagues. This is a challenging area, requiring training for counselling staff to help students overcome what can be a serious, sometimes life-threatening, impairment to health and wellbeing whilst at university. Key strategic aims: Student experience, Customer service, Equality & diversity, Collaborative working, Staff development, Supporting core University business.

UoB Self Help Guides (Student Experience Projects Team)

UoB Self Help Guides (Student Experience Projects Team)
Description
The Self Help Guides project involved the branding, customisation and publicity of a set of Self Help Guides produced, regularly updated and peer reviewed by accredited professionals in the NHS. Key strategic aims: Student experience, Customer service, Equality & diversity, Collaborative working, Supporting core University business.

Fitness to Practise User Group (Student Conduct)

Fitness to Practise User Group (Student Conduct)
Description
Termly Fitness to Practice User Group meetings to discuss and share best practices and try to encourage consistency across campus, compliance with University procedures, and equity in decision-making when dealing with fitness to practise concerns and investigations. Key strategic aims: Collaborative working, Impact measurement/quality assurance.

Not On Campaign (Student Experience Projects Team)

Not On Campaign (Student Experience Projects Team)
Description
Not On is a joint campaign launched by the University, in partnership with the Guild of Students, to raise awareness of sexual harassment issues amongst the University community. Key strategic aims: Student experience, Equality & diversity, Collaborative working.

PGR International Student Barometer analysis (University Graduate School)

PGR International Student Barometer analysis (University Graduate School)
Description
The University Graduate School has analysed feedback from the international PGR community to evaluate satisfaction with their experience and identify areas where support could be improved. Key strategic aims: Student experience, Impact measurement/quality assurance, Supporting core University business.

Research Council funding competitions (University Graduate School)

Research Council funding competitions (University Graduate School)
Description
An annual funding competition run by the University Graduate School to award Economic and Social Research Council funding to the best PhD candidates in a way that is student friendly and accessible. Key strategic aims: Student experience, Equality & diversity, Supporting core University business.
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Our vision

We aim to make a positive impact on the student journey of all UoB students.

Our mission

We work: professionally; flexibly; compassionately; ethically; proactively; collaboratively; and with vision, to provide the best support for UoB students.

An image of the Formstack online submission templateSubmit your own case study

If you work within Student Services and have an initiative or project that you feel could be added to this resource, you can complete the online form to get your case study uploaded onto this website.