Student Services Strategy

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Welcome to the Student Services strategy web pages. These pages outline the shared vision, mission and strategic priorities of the teams which make up the Student Services division; they convey our values and agreed ways of working as a division and provide access to an illustrative repository of SSD best practice case studies and ideas for future divisional activity linked to our strategic priorities.

Developed in consultation with all SSD staff members these pages articulate SSD’s unique characteristics and competencies as a division. They are a resource for all SSD staff members to help situate current, and inspire future, divisional work within an agreed wider SSD strategic context.

 Our strategic aims 

Student experience

…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.

Customer service

…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.

Equality & diversity

…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.

Collaborative working

…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.

Staff development

…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.

Impact measurement/quality assurance

…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.

Supporting core University business

…to place supporting teaching, learning, research and the student experience at the heart of everything we do.

Search for case studies

Learn more about the initiatives that are taking place within Student Services by searching through existing case studies. 


 

Browse case studies

Browse our full list of case studies available below:

News

Collaborative Induction for distance learners (University Graduate School)

Collaborative Induction for distance learners (University Graduate School)
Description
The University Graduate School has worked with the College of Arts and Law on a programme of events, workshops and talks as part of their Distance Learning (DL) PhD programme induction. Key strategic aims: Student experience, Collaborative working, Supporting core University business.

PGR Supervision Meetings compliance check (University Graduate School)

PGR Supervision Meetings compliance check (University Graduate School)
Description
The Graduate School Management Board (GSMB) was tasked to review compliance with the University's regulations on formal PGR supervision meetings as part of the wider preparation for UOB's 2015-16 QAA Higher Education Review. Key strategic aims: Collaborative working, Impact measurement/quality assurance, Supporting core University business.

Bright Club Birmingham (University Graduate School)

Bright Club Birmingham (University Graduate School)
Description
Delivered by the University Graduate School, Bright Club Birmingham brings together a group of researchers (from postgraduate researchers to senior academics) from different departments to deliver a public engagement activity in the format of a stand-up comedy night. Key strategic aims: collaborative working, staff development.

Access to Learning Fund Eligibility Checker (Student Funding Office)

Access to Learning Fund Eligibility Checker (Student Funding Office)
Description
Developed and implemented by the Student Funding Office, the Access to Learning Fund (ALF) Eligibility Checker is a set of online forms that allow students to access whether they might be successful when applying to the fund, allowing the ALF team to target their support at applicants who need it most. Key strategic aims: Student experience, customer service, supporting core University business.

Wellbeing Workshops (Wellbeing)

Wellbeing Workshops (Wellbeing)
Description
This initiative was developed collaboratively with service providers on and off campus to deliver workshops that support students in managing their wellbeing, with particular focus on procrastination, exam stress, relaxation and alcohol issues. Key strategic aims: Student experience, collaborative working, supporting core University business.

Welfare Tutor forums (various student support services)

Welfare Tutor forums (various student support services)
Description
As a result of collaboration between Disability, Mental Health, Student Conduct, Counselling and Wellbeing, a range of topics that are key to the University and Welfare Tutors were identified through consultation with the Welfare Tutors, with training, information and support sessions facilitated as a result. Key strategic aims: Student experience, equality & diversity, collaborative working, supporting core University business.
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Our vision

We aim to make a positive impact on the student journey of all UoB students.

Our mission

We work: professionally; flexibly; compassionately; ethically; proactively; collaboratively; and with vision, to provide the best support for UoB students.

An image of the Formstack online submission templateSubmit your own case study

If you work within Student Services and have an initiative or project that you feel could be added to this resource, you can complete the online form to get your case study uploaded onto this website.