Student Services Strategy

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Welcome to the Student Services strategy web pages. These pages outline the shared vision, mission and strategic priorities of the teams which make up the Student Services division; they convey our values and agreed ways of working as a division and provide access to an illustrative repository of SSD best practice case studies and ideas for future divisional activity linked to our strategic priorities.

Developed in consultation with all SSD staff members these pages articulate SSD’s unique characteristics and competencies as a division. They are a resource for all SSD staff members to help situate current, and inspire future, divisional work within an agreed wider SSD strategic context.

 Our strategic aims 

Student experience

…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.

Customer service

…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.

Equality & diversity

…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.

Collaborative working

…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.

Staff development

…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.

Impact measurement/quality assurance

…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.

Supporting core University business

…to place supporting teaching, learning, research and the student experience at the heart of everything we do.

Search for case studies

Learn more about the initiatives that are taking place within Student Services by searching through existing case studies. 


 

Browse case studies

Browse our full list of case studies available below:

News

Plagiarism Forum (Student Conduct)

Plagiarism Forum (Student Conduct)
Description
Delivered by the Student Conduct Office, the aim of these events is to encourage discussion to share best practice and try to encourage consistency across campus in dealing with plagiarism investigations. Key strategic aims: student experience, impact measurement, quality assurance.

Postgraduate Certificate in Advanced Research Methods and Skills (University Graduate School)

Postgraduate Certificate in Advanced Research Methods and Skills (University Graduate School)
Description
PGCARMS was set up in 2011 by the University Graduate School in collaboration with the ESRC Doctoral Training Centre in order to improve postgraduate research training for research council-funded students, as well as provide transferable skills through accreditation. Key strategic aims: student experience, customer service, equality & diversity, collaborative working, staff development, impact measurement, quality assurance, supporting core University business.

University Chaplaincy Engagement Group (Multi-Faith Chaplaincy)

University Chaplaincy Engagement Group (Multi-Faith Chaplaincy)
Description
The UCEG meets biannually to facilitate issue-based discussions that support multi-faith and interfaith activity, promote the role of the Multi-faith Chaplaincy and to build effective links with faith organisations across the city. Key strategic aims: student experience, equality & diversity, collaborative working, supporting key University business.

Reasonable Adjustments Guide (Disability, Mental Health & Learning Support)

Reasonable Adjustments Guide (Disability, Mental Health & Learning Support)
Description
A joint initiative delivered by Disability, Mental Health and Learning Support, the guide was written to inform staff about their role with regards to reasonable adjustments for students. Key strategic aims: student experience, equality & diversity, collaborative working, staff development, impact measurement, quality assurance, supporting core University business.

Welcome and induction information/events for target student groups (Student Experience Projects Team)

Welcome and induction information/events for target student groups (Student Experience Projects Team)
Description
Delivered by the Student Experience Projects Team (SEPT), this initiative involved the development of information and events to facilitate the induction of target student groups – commuter students, mature undergraduates and students with children. Key strategic aims - student experience, equality & diversity, collaborative working.

Supporting the success of Black and ethnic minority students (Equality & Diversity)

Supporting the success of Black and ethnic minority students (Equality & Diversity)
Description
An initiative seeking to support and celebrate the success of Black and ethnic minority students and thereby narrow the attainment gap via mentoring, student networks, events, web resources and the involvement of Schools from around the University. Key strategic aims - student experience, equality & diversity, collaborative working.
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An arial view of the University campus 

Our vision

We aim to make a positive impact on the student journey of all UoB students.

Our mission

We work: professionally; flexibly; compassionately; ethically; proactively; collaboratively; and with vision, to provide the best support for UoB students.

An image of the Formstack online submission templateSubmit your own case study

If you work within Student Services and have an initiative or project that you feel could be added to this resource, you can complete the online form to get your case study uploaded onto this website.