Student Services Strategy

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Welcome to the Student Services strategy web pages. These pages outline the shared vision, mission and strategic priorities of the teams which make up the Student Services division; they convey our values and agreed ways of working as a division and provide access to an illustrative repository of SSD best practice case studies and ideas for future divisional activity linked to our strategic priorities.

Developed in consultation with all SSD staff members these pages articulate SSD’s unique characteristics and competencies as a division. They are a resource for all SSD staff members to help situate current, and inspire future, divisional work within an agreed wider SSD strategic context.

 Our strategic aims 

Student experience

…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.

Customer service

…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.

Equality & diversity

…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.

Collaborative working

…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.

Staff development

…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.

Impact measurement/quality assurance

…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.

Supporting core University business

…to place supporting teaching, learning, research and the student experience at the heart of everything we do.

Search for case studies

Learn more about the initiatives that are taking place within Student Services by searching through existing case studies. 


 

Browse case studies

Browse our full list of case studies available below:

News

Wellbeing Collection (Counselling)

Wellbeing Collection (Counselling)
Description
Developed as a joint initiative by the Counselling Service and Library Services, the Wellbeing Collection offers a range of research-based publications (hosted and maintained in the main library) that focus on positive mental health and emotional resilience that are accessible to both staff and students. Key strategic aims - student experience, collaborative working.

PGR alumni case studies project (University Graduate School)

PGR alumni case studies project (University Graduate School)
Description
Developed by the University Graduate School, this personalised pilot survey was used to collect feedback from alumni in order to help evaluate the success of the researcher skills development programme and to investigate whether there are gaps in provision. Key strategic aims - student experience, impact measurement, quality assurance, supporting core University business.

Internationalisation and Integration Induction Pilot (ISAS)

Internationalisation and Integration Induction Pilot (ISAS)
Description
Developed by the ISAS in partnership with the Business School, this initiative delivered an induction session aimed to help with the transition and integration of international students at Birmingham and promote cultural awareness amongst home students. Key strategic aims - student experience, collaborative working, supporting core University business.

Postgraduate Research Experience Survey (University Graduate School)

Postgraduate Research Experience Survey (University Graduate School)
Description
Delivered by the University Graduate School, the Postgraduate Research Experience Survey (PRES) is a national survey for all postgraduate researchers. The biannual survey is an extensive sata source that allows both Student Services and Colleges to make changes that make a real difference to postgraduate researchers. Key strategic aims - student experience, impact measurement, quality assurance, supporting core University business.

Supporting the Supporters (Wellbeing)

Supporting the Supporters (Wellbeing)
Description
'Supporting the Supporters' provides a forum through which staff can receive advice, training and an opportunity to build both formal and informal support networks with a range of colleagues working across various service areas. Key strategic aims - collaborative working, staff development.

Aston Villa Scholarship Scheme (Student Funding Office)

Aston Villa Scholarship Scheme (Student Funding Office)
Description
Established following the collaboration of the Development, Alumni and Business Engagement Office (DABE), Student Funding Office (SFO) and Aston Villa representatives, the AVFC Scholarship is the first time that a Premier League club has partnered with a HE institution to offer a scheme of this type. Key straegic aims - student experience, collaborative working, supporting core University business.
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Our vision

We aim to make a positive impact on the student journey of all UoB students.

Our mission

We work: professionally; flexibly; compassionately; ethically; proactively; collaboratively; and with vision, to provide the best support for UoB students.

An image of the Formstack online submission templateSubmit your own case study

If you work within Student Services and have an initiative or project that you feel could be added to this resource, you can complete the online form to get your case study uploaded onto this website.