…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.
…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.
Equality & diversity
…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.
…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.
…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.
Impact measurement/quality assurance
…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.
Supporting core University business
…to place supporting teaching, learning, research and the student experience at the heart of everything we do.