Student Services Strategy

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Welcome to the Student Services strategy web pages. These pages outline the shared vision, mission and strategic priorities of the teams which make up the Student Services division; they convey our values and agreed ways of working as a division and provide access to an illustrative repository of SSD best practice case studies and ideas for future divisional activity linked to our strategic priorities.

Developed in consultation with all SSD staff members these pages articulate SSD’s unique characteristics and competencies as a division. They are a resource for all SSD staff members to help situate current, and inspire future, divisional work within an agreed wider SSD strategic context.

 Our strategic aims 

Student experience

…to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback.

Customer service

…to provide an integrated customer service that is user-focused, professional, efficient, accountable, flexible and responsive.

Equality & diversity

…to be proactive in supporting our diverse student community and ensuring that no student is disadvantaged as a consequence of disability, gender, race, sexuality, age or belief.

Collaborative working

…to acknowledge and build upon our strengths in collaborative working across the division, in and outside the University to provide innovative and tailored student support.

Staff development

…to achieve excellence in our student support services by strengthening and making explicit our commitment to staff development.

Impact measurement/quality assurance

…to highlight and share our expertise in impact measurement and quality assurance with the wider University community.

Supporting core University business

…to place supporting teaching, learning, research and the student experience at the heart of everything we do.

Search for case studies

Learn more about the initiatives that are taking place within Student Services by searching through existing case studies. 


Browse case studies

Browse our full list of case studies available below:


Integrated student services for welcome and transition (Student Enquiry Services)

Integrated student services for welcome and transition (Student Enquiry Services)
This initiative aims to improve welcome and transition, including web registration enhancements, student hubs, a new online enquiry management system and a central Welcome information point. Key strategic aims - student experience, customer service, collaborative working.

Ask the Expert (Student Conduct)

Ask the Expert (Student Conduct)
'Ask the Expert' was an interactive forum that was hosted on Twitter by Student Conduct with an aim to get key messages to a wide range of students about examination-related issues and conduct. Key strategic aims - Collaborative working, supporting core university business.
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An arial view of the University campus 

Our vision

We aim to make a positive impact on the student journey of all UoB students.

Our mission

We work: professionally; flexibly; compassionately; ethically; proactively; collaboratively; and with vision, to provide the best support for UoB students.

An image of the Formstack online submission templateSubmit your own case study

If you work within Student Services and have an initiative or project that you feel could be added to this resource, you can complete the online form to get your case study uploaded onto this website.