Student Services case studies - student experience

Each of the case studies below contain strategic elements that are related to how we are enhancing the student experience. 

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Practitioners' conference – Working with eating difficulties and body image disturbance (Counselling)

Practitioners' conference – Working with eating difficulties and body image disturbance (Counselling)
Description
Students with eating and body image difficulties commonly present to the University Counselling Service requiring support, therapy and interagency liaison with NHS colleagues. This is a challenging area, requiring training for counselling staff to help students overcome what can be a serious, sometimes life-threatening, impairment to health and wellbeing whilst at university. Key strategic aims: Student experience, Customer service, Equality & diversity, Collaborative working, Staff development, Supporting core University business.

UoB Self Help Guides (Student Experience Projects Team)

UoB Self Help Guides (Student Experience Projects Team)
Description
The Self Help Guides project involved the branding, customisation and publicity of a set of Self Help Guides produced, regularly updated and peer reviewed by accredited professionals in the NHS. Key strategic aims: Student experience, Customer service, Equality & diversity, Collaborative working, Supporting core University business.

Not On Campaign (Student Experience Projects Team)

Not On Campaign (Student Experience Projects Team)
Description
Not On is a joint campaign launched by the University, in partnership with the Guild of Students, to raise awareness of sexual harassment issues amongst the University community. Key strategic aims: Student experience, Equality & diversity, Collaborative working.

PGR International Student Barometer analysis (University Graduate School)

PGR International Student Barometer analysis (University Graduate School)
Description
The University Graduate School has analysed feedback from the international PGR community to evaluate satisfaction with their experience and identify areas where support could be improved. Key strategic aims: Student experience, Impact measurement/quality assurance, Supporting core University business.

Research Council funding competitions (University Graduate School)

Research Council funding competitions (University Graduate School)
Description
An annual funding competition run by the University Graduate School to award Economic and Social Research Council funding to the best PhD candidates in a way that is student friendly and accessible. Key strategic aims: Student experience, Equality & diversity, Supporting core University business.

Collaborative Induction for distance learners (University Graduate School)

Collaborative Induction for distance learners (University Graduate School)
Description
The University Graduate School has worked with the College of Arts and Law on a programme of events, workshops and talks as part of their Distance Learning (DL) PhD programme induction. Key strategic aims: Student experience, Collaborative working, Supporting core University business.

Access to Learning Fund Eligibility Checker (Student Funding Office)

Access to Learning Fund Eligibility Checker (Student Funding Office)
Description
Developed and implemented by the Student Funding Office, the Access to Learning Fund (ALF) Eligibility Checker is a set of online forms that allow students to access whether they might be successful when applying to the fund, allowing the ALF team to target their support at applicants who need it most. Key strategic aims: Student experience, customer service, supporting core University business.

Wellbeing Workshops (Wellbeing)

Wellbeing Workshops (Wellbeing)
Description
This initiative was developed collaboratively with service providers on and off campus to deliver workshops that support students in managing their wellbeing, with particular focus on procrastination, exam stress, relaxation and alcohol issues. Key strategic aims: Student experience, collaborative working, supporting core University business.

Welfare Tutor forums (various student support services)

Welfare Tutor forums (various student support services)
Description
As a result of collaboration between Disability, Mental Health, Student Conduct, Counselling and Wellbeing, a range of topics that are key to the University and Welfare Tutors were identified through consultation with the Welfare Tutors, with training, information and support sessions facilitated as a result. Key strategic aims: Student experience, equality & diversity, collaborative working, supporting core University business.

Plagiarism Forum (Student Conduct)

Plagiarism Forum (Student Conduct)
Description
Delivered by the Student Conduct Office, the aim of these events is to encourage discussion to share best practice and try to encourage consistency across campus in dealing with plagiarism investigations. Key strategic aims: student experience, impact measurement, quality assurance.
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We aim to enhance the student experience by proactively engaging with and listening to student feedback and working collaboratively to develop initiatives which directly address this feedback. 

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