Contact us

Enquiry Services are here to help you with any queries you have whilst studying at the University of Birmingham. We can be contacted in a variety of different ways.


You can search our Knowledge Base for any information you are unable to find on our site. If you have a question that is not covered, then use the 'Create Enquiry' facility to send us an Online Enquiry. Our team of Enquiry Officers will aim to respond to you within 3 working days. 

Current staff and students should use their normal login details. If you are not a current student, you will still be able to make an enquiry - simply click on the option 'No Working Login' and ensure that you provide enough information for us to locate your details.

In person

You can visit us in person at our Enquiries Counter on the ground floor of the Main Library.

By phone

  • Call us on 0121 414 3091

Please note: all requests for documents and statements must be made in writing, so please send an online enquiry in the first instance. Due to data protection laws in the UK, we may not be able to complete your enquiry over the phone.

By post

  • Student Enquiry Services
    Student Services 
    Ground Floor, Main Library 
    University of Birmingham
    B15 2TT

Christmas opening hours:

Please note the following changes to our opening hours:

  • Friday 19th December: 11:00 - 17:00
  • Tuesday 23rd December: 09:00 - 14:00

Enquiry Services will be closed from 14:00 on Tuesday 23rd December until 09:00 on Monday 5th January.

Opening hours

  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 10:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
Tell us what you think...

...we want to hear from you

Tell us about your experience of using our new intranet pages. Did you find what you were looking for? Have you learnt something new today? Or do you wish we could improve your intranet experience?

Developing these intranet pages will be ongoing and, if you share your view and ideas, it will help us to continue to improve this important resource for the benefit of the entire University community.

We also welcome your comments on university internal communications in general. Email the team or pick up the phone 0121 414 6680. You can also tweet us. Whichever way you decide to get in touch we look forward to hearing what you have to say.

If you have a technical question you can contact our IT colleagues as they are much better at that stuff than we are!