Some Postgraduate Researchers unable to access email via Outlook and Outlook web app
We are currently experiencing an issue with the University’s email service which means that some University staff and Postgraduate Researchers are unable to access their emails via Outlook and Outlook on the web.
If you know of someone in your team or department that may be affected by this issue, please explain this information to them and refer them to the IT Service Desk or the IT Service Status Page https://status.bham.ac.uk/.
What is the current situation?
We are working closely with our Microsoft partners to resolve this issue as quickly as possible but cannot yet confirm when we expect normal service will resume.
Affected users may experience any of these three issues:
|
You have a problem accessing all email
|
You can access email in Outlook, but are unable to send and receive
|
You can access your email, send and receive, but can't access archived email (email over 2 years old)
|
|
We are now beginning the restoration process for these members of staff. We will provide regular updates via https://status.bham.ac.uk/
|
We are establishing the restoration process for this issue and will provide regular updates via https://status.bham.ac.uk/
|
We are working with Microsoft to determine archive folder restoration and we will provide more information via https://status.bham.ac.uk/ as it becomes available.
|
Email sent to affected accounts during this time will remain in a delivery queue and the sender will be notified that delivery of their email is delayed. If delivery fails, the sender will be notified. Email sitting in the queue when service is restored will be delivered at that time.
What do I need to do?
- Affected users may need to back up certain email data before we restore their accounts. We will try to provide direct advice and help wherever possible, but may not be able to do so in all cases so we will provide information on how to do that on the Status Page https://status.bham.ac.uk/.
- If you log a call with the IT Service Desk please provide an alternative email address so that we are able to update you directly.
Further updates
Please refer to the Status Page for updates: https://status.bham.ac.uk/.