Frequently Asked Questions (FAQs)

Student administration

What do new students need to do when they arrive?

We have prepared some checklists for new students to help them understand what they need to do when they arrive.

Where do students collect their ID card?

Students who complete Online Registration before Friday 10 September and have a UK home address will have their ID cards posted to them.

All other students can collect their ID cards from the Welcome =Hub from Saturday 18 September onwards.

International students who opt to collect their Biometric Residence Permit (BRP) from the University will be invited to make an appointment at the Welcome Hub.

How does Online Registration work?

A student has a query about finances, where shall I send them?

During Arrivals Weekend, Student Fees will be available to speak to students in the Great Hall. From Monday onwards, students will need to visit the Student Fees Enquiry Counter, which is signposted from Aston Webb reception.

 Support for students

Where can students find help and support?

We have put together some information for staff on supporting students, as well as information aimed at students about where to find help.

Students can also find answers to a huge range of questions on Student Help.

How can students tell us about a disability?

The disability pages explains the process for students to tell us about any disabilities (including dyslexia and learning difficulties, long term illnesses and mental health conditions) and registering with our services.

Is there any support for students in accommodation?

The Student Mentor Scheme provides support for students living in University accommodation. During Welcome, they organise a range of activities and drop-in sessions for students, and they can help with information, support and guidance on lots of issues including wellbeing, accommodation, academic and financial queries.

What study support do we offer to students?

The Academic Skills Centre (based in the Main Library) offers a number of study support services, including 1 to 1 support, workshops and online resources.

Academic Skills Centre workshops during Welcome are included on the Welcome Timetable

Is there information for parents of new students?

Yes - we have developed a Parents section on the Welcome website, and families can also watch the Parents' Welcome Address, which provides an overview of what to expect and support services available to students.

Welcome events

Where do I find information about events?

All Welcome events are listed on the Welcome Timetable. You can find out about Guild of Students events on their website.

When is the VC's Welcome Address?

The VC's Welcome Address will take place on Tuesday 21 September 2021, as a hybrid event. Find out more about VC's Welcome Address.

What are the key dates for Welcome?

How can I book a room during Welcome?

Room bookings for Welcome are coordinated by the Timetabling team.

What freshers events are there for students?

The Guild of Students offer the only official freshers package for students, called Freshers Fest. Students can purchase the Freshers Fest packages from the Guild of Students.

New students will need to purchase a Freshers Fest package online and can collect the tickets from the Guild of Students over Arrivals Weekend.


Welcome communications

Where can students find information about Welcome?

Students can visit the Welcome website for lots of information about starting at the University.

What information is there for new distance learners?


International students

Which students need to register with the police?

Some students with a visa will need to register with police within 7 days or arriving in the UK. It will say on their visa (either the vignette in the passport or on their Biometric Residence Permit (BRP)). 

Where can students register with the police?

Students will need to make an appointment with the Overseas Vistor Registraton Office, based in Digbeth Police Station. 

Where do international students get their visa checked?

International students who have opted to collect their Biometric Residence Permit (BRP) from campus will receive an appointment to collect it from the Welcome Hub.

International students who already have their BRP, or who do not need one, will have their documents checked through the online My Right to Study system.


 Have we missed something? Please contact us with any questions you have about Welcome.



Professional Services