Online Registration information for staff

Online Registration is an essential part of student administration. All students (new and returning) are required to complete Online Registration ahead of each academic year, including distance learners, externally registered students, and postgraduate researchers in the 'writing up' stage. Online Registration information, including how to access registration, is found in the Welcome website.

As part of Online Registration, students are asked to provide and confirm their personal details, confirm information about their course and tuition fees, and to agree to the University's declaration, which includes agreeing to abide by the University's regulations. We encourage students to take time to understand what this means for them by reading the information provided to them. 

Information about Online Registration is provided for students on the Welcome website and Student Help.

When do students need to complete Online Registration?

Online Registration for September arrivals opens in June for some students, and in July for the majority of students. Find out more on our key dates page.

To be eligible, new students need to be classed as 'unconditional accepts', meaning they have met all conditions for admission. For many new students, this will be following A Level results day, at which point emails are sent in batches over the following weekend due to the volume of students being processed at this time.

For returning students, they are considered eligible when it is confirmed they can progress to the next year of study, i.e. when exam boards have concluded and marks have been processed.

Students cannot complete Online Registration until they are eligible to do so. They will receive an email inviting them to complete Online Registration when they are eligible, followed by weekly reminders until they have successfully completed it.

How do students access Online Registration?

Online Registration itself is accessed via the Welcome website. Students will need to login as normal; new students receive their login details in the email inviting them to complete Online Registration.

If students have problems with their login, they will need to contact the Online Registration Helpline (July-November) or the IT Service Desk at other times of the year. Login details can only be provided directly to the student - we are unable to disclose these to staff, friends, or family.

Do all students need to complete Online Registration?

The very vast majority of students will be required to complete Online Registration, however there are a small number of students who are not required to complete Online Registration, normally those on a programme which is designated as an Affiliate or Validated programme.

In these cases, students will receive an email confirming that they are registered on such a programme, to include details such as their ID number, and their University username and password.

What emails will students receive about Online Registration?

Students will receive an initial email inviting them to complete Online Registration. If they are a new student, this will contain their ADF username and password.

They will then receive weekly reminders until they have completed Online Registration. These are triggered automatically by Banner.

Once they have completed Online Registration, they will receive a confirmation email. This will also direct them to useful information on the Welcome website.

How can students get help with Online Registration?

We have provided answers to a range of common questions students have relating to Online Registration via Student Help. Students should visit Student Help in the first instance, as many questions can be answered by the information provided, without the student needing to contact us. 

If students continue to have difficulties with Online Registration, or cannot find the answer to their question, they can contact the Online Registration Helpline by phoning +44 (0)121 414 9009 (Mon-Fri, 9-5) or by selecting 'Contact Us' at the bottom of any question on Student Help. Between July and the end of October, the Helpline is staffed by the IT Service Desk, and the rest of the year queries are handled by the Student Information Team. It is best if students contact the Helpline themselves, in case we need any further information or to clarify any details with them.

What happens if a student cannot access Online Registration due to a disability?

Alternative arrangements can be made for students who cannot access Online Registration due to a disability. They will need to contact the Online Registration Helpline by phoning +44 (0)121 414 9009 or by submitting an email enquiry via Student Help.

There is an error with a student's information in Online Registration, what should I do?

Students cannot edit certain parts of their information in Online Registration. Please ask the student to contact the Registration Helpline, who will be able to advise them.

Proof may be required to make certain changes, such as to a student's name.

 

Registration Helpline

The Registration Helpline is the key source of support for students in completing Online Registration. We have provided answers to a range of common questions students have via Student Help. Students should visit Student Help in the first instance, as many questions can be answered by the information provided, without the student needing to contact us. 

If students continue to have difficulties with Online Registration, or cannot find the answer to their question, they can contact the Online Registration Helpline by phoning +44 (0)121 414 9009 (Mon-Fri, 9-5) or by selecting 'Contact Us' at the bottom of any question on Student Help. Between July and the end of October, the Helpline is staffed by the IT Service Desk, and the rest of the year queries are handled by the Student Information Team. Students should contact the Helpline themselves, in case we need any further information or to clarify any details with them.

The Registration Helpline receives a large volume of queries, particularly in the period between A Level Results Day and the start of term. Staff will endeavour to answer queries as quickly as possible.

 

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