Meal Plan Refunds FAQ

Meal Plan is part of the catered accommodation contract, so normally any unspent balance at the end of the year would be lost. However, we realise that the coronavirus pandemic has made it difficult for students to get the most out of Meal Plan, which is why those affected can request a refund.

Who can request a Meal Plan Refund?

Any student on Meal Plan during the 2019-20 or 2020-21 academic year, who has an outstanding balance of £30 or more.

What do I need to do to get a refund?

If you’re eligible, you’ll receive a refund email from Living. This will detail all the steps required to submit your refund request. The date to fill in this form has been extended to 10 December 2021. There will not be another opportunity to claim a Meal Plan refund after this date.

When completing your application, please carefully check your details as any incorrect information will result in a delay to your refund. Do not send your bank details to us via email.

When can I expect a refund?

If you have a UK bank account and you have given us the correct bank details, you will receive your refund by 31 December 2021. You will receive a remittance email detailing your refund amount before this date.

If you do not have a UK bank account, the process could take a bit longer. If this is the case, you’ll be contacted by our accounts team before 31 December.

How much refund will I get?

Your refund email will contain your balance as of 25 November 2021.

If you apply for a refund, you will still be able to spend your Meal Plan balance up until 10 December 2021(Included) and your refund amount will be the balance you have as on 11 December.  If you request a refund your Meal Plan balance will be disabled from 11 December 2021.

Please also note that if your balance on 11 December is less than £30 you will not be eligible for a refund.

I have not received the Meal Plan refund email. What should I do?

All students eligible for a refund will have been contacted by the Living team. If you think you have been wrongly missed off the list, please contact Living at

What will happen if I don’t request a refund?

Meal Plan Credits from 2019/20 and 2020/21 academic years have will be able to be spent up until 31 December 2021. As of 31 December 2021 you will no longer be able to spend your Balance and will not be able to claim a refund.  If you do want a refund please submit the form by clicking the following link before 10 December 2021.  There will not be another opportunity to request a refund after this date.



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