Meal Plan Refunds FAQ

Meal Plan is part of the catered accommodation contract, so normally any unspent balance at the end of the year would be lost. However, we realise that the coronavirus pandemic has made it difficult for students to get the most out of Meal Plan, which is why those affected can request a refund.

Who can request a Meal Plan Refund?

Any student on Meal Plan during the 2019-20 or 2020-21 academic year, who has an outstanding balance of £30 or more.

What do I need to do to get a refund?

If you’re eligible, you’ll receive a refund email from Living. This will detail all the steps required to submit your refund request. You will need to complete this by Friday, 12 November 2021.

When completing your application, please carefully check your details as any incorrect information will result in a delay to your refund. Do not send your bank details to us via email.

When can I expect a refund?

If you have a UK bank account, you will receive your refund on or after the 26 November. You will receive a remittance email detailing your refund amount before this date.

If you do not have a UK bank account, the process could take a bit longer. If this is the case, you’ll be contacted by our accounts team before 26 November. 

How much refund will I get?

Your refund email will contain your balance as of 3 November 2021.

If you apply for a refund, you will still be able to spend your Meal Plan balance up until 12 November 2021. However, if you spend your balance between 3 November and 12 November, you will only be refunded the remaining balance (your original amount, minus the amount you’ve spent across this period).

I have not received the Meal Plan refund email. What should I do?

All students eligible for a refund will have been contacted by the Living team. If you think you have been wrongly missed off the list, please contact Living at



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