Click and Collect
We will launch a new Click and Collect service for the start of term. Customers will be able to order (and pay) in advance from our new takeaway menus, selecting the most convenient area for them to collect their order, with an initial six collection points available across campus. We are excited to offer our customers this new service which has been introduced to make life just that little bit easier for everyone.
Our cashless payment system will be in place across all bars, cafes, and food outlets. We are aware there may be customers who do not have payment cards. In order to support them, staff and students will be able to change cash into catering gift cards or buy a pre-charged meal card at The Melt and on the third floor of Staff House.
Track and Trace
To follow Government guidelines we will need to collect the following information for those choosing to sit in:
- The name of one of the guests visiting a catering outlet in each party
- A contact telephone number
- A contact email address
We will use a QR code for customer Track and Trace in all areas with sit-in dining, which can be accessed via an app or website. We will keep records for 30 days from the date of each separate visit. This covers the typical maximum 14-day incubation period and additional days during which people may be infectious after symptom onset. After 30 days, this information will be automatically deleted.
Students Self Isolating
The catering team, in conjunction with the Accommodation Services team, will provide a ‘welcome box’ for all students who are required to self-isolate.
We are producing new campus maps, showing catering outlets with their new opening times and types of service available.
We are currently in the process of updating our dedicated food and beverage web pages. These will provide opening dates, times and sample menus.
Wearing bright orange and grey uniforms, it will be hard to miss our dedicated catering support team who will be ensuring that safe distancing is maintained in our operations. The team will provide additional high-level cleaning activities within the units, and the ambassadors will also be on hand to offer advice and guidance on how to safely use our services.