General services

Security Services provide a wide range of services to students, staff and the community, from handling lost property to providing security at events.

Find out more about all our services below. Can’t see what you’re looking for? Complete the non-emergency form to let us know.

Lost property

If you’ve lost something on campus, report it to Security Reception. If you’ve found property, take it to Security Reception. In both cases, the item(s) will be logged on a database and safely secured, and we’ll do our best to have items safely returned to their owners.

Security Reception is open Monday to Friday 9am – 5pm. Find us at the rear of the Aston Webb Building in B Block courtyard, next to the Great Hall, just off Ring Road South.

Find us on the campus map

What happens to unclaimed lost property?

If property is not claimed after 6 weeks, it’s donated to Acorns Children’s Hospice. Items containing confidential or personal information are destroyed, or handed to West Midlands Police.

What should I do if I think my property has been stolen?

Contact Security: your item may have been handed in, and you’ll be helping us get a clear picture of potential crime on campus. You should also report it to West Midlands Police. Report a theft or burglary online.

Hire Security for your campus event

If you’re organising an event on campus, you may require a security presence. This may be for Health & Safety reasons, and/or to reassure your guests. The security presence needed will depend on the nature of the event, but as a general rule we advise one security officer for every 50 guests.

If your event has been booked with Conferences & events

The Conferences & events team will liaise with Security Services for you, after confirming your event needs.

If your event has been booked with another team, or you have a general enquiry

For Security hire and information, contact Dawn Pearson in Security Services.

Update staff out-of-hours contact details

In order to keep campus safe and secure, it’s essential that we have an up-to-date list of out-of-hours contacts for every building.

If you need to update the contact information for your building, please let us know immediately.

Callmy Alert app

Callmy Alert is a free app that allows the University to communicate critical information to you during an emergency. You’ll also receive occasional crime prevention advice, in response to trends we’ve seen on campus and in the local area.

Callmy Alert is available on iOS, Android and Windows. To download, search your app store.

Once the app is downloaded, tap the red + sign at top right, and add the ID:

  • Students: UBSafe
  • Staff: UBSafestaff
You will not receive alerts unless you complete this step.

Live Well, Be Safe event

Every October, Security Services join with campus colleagues to promote safety, sustainability and wellbeing.

The event is held on central campus and is open to all.

  • Free D-locks and bike property-mark registration for students
  • Workshops on sustainability and personal safety
  • Chat with your neighbourhood policing team and other local and University services
  • Save money with public transport offers

Meet the team

Useful contacts

Here’s a handy reference list of emergency and non-emergency numbers, and other sources of advice or support.

  • Security Control (non-emergencies): 0121 414 3000 (43000 if dialling internally)
  • Security Control (emergencies): 0121 414 4444 (44444 internally)
  • Police (emergency): 999 and inform Security Control on 44444
  • Police (non-emergency): 101 (can also report non-emergencies online)
  • Fire: 999 and inform Security Control on 44444
  • Ambulance: 999 and inform Security Control on 44444
  • Confidential Anti-Terrorist Hotline - If you are suspicious about possible terrorist activity call on 0800 789 321 (textphone 0800 032 4539 for those with hearing difficulties)
  • Crimestoppers - If you would like to report information about a crime, you can contact 0800 555 111. All calls are in confidence and you don’t have to give your name
  • NHS Choices - or call 101 for Health Advice 24 hours a day
  • Student Support at the University- a range of services that can help with academic and non-academic issues 
  • Guild Advice- an advice service for students at the University of Birmingham
  • Nightline - a confidential listening and advice service run by students


Professional Services