Key Travel

For all Business Travel, the University's approved provider is Key Travel.

Update regarding Covid-19 issues:

Please note at this stage, Key Travel can only request the type of reimbursement that the supplier is offering. They will always prioritise a cash refund over a voucher; if a voucher is the only option, this means the supplier/airline only offer refunds in this manner.   

 Please also see below for an update on cancellation progress from Key Travel (as of 03/04/20):

"Whilst we continue to see borders close and airlines ground their fleets, our reduced Operations team continue to work with our customers on all cancellations and changes to upcoming bookings.  I’m pleased to share that this is complete now for most trips that were planned for April, and that the team has now begun to reach out to bookers regarding trips in May.

For any of your bookers and travellers who would like to cancel or change their plans, we ask that for bookings made online, please cancel or change the booking online.

For bookings made by phone or email, please send our teams an email to Birmingham@keytravel.com changing the subject line to either:

             CANCEL – XX/XX (insert the date/month of travel)

or

            CHANGE – XX/XX (insert the date/month of travel)

The above will help our teams to continue to prioritise your travellers and bookers in order of date of departure.”

 Thank you for patience and co-operation in this regard.

Bookings can still be made, but please be aware that bookings made from now (6th April 2020) onwards may not be eligible for refunds which are connected to covid-19, due to this being a known issue.  

To book your travel please click here

Please note 'booker access' is required in order to process any bookings .

To be set up as a booker with Key Travel, please email travelsystem@contacts.bham.ac.uk along with your budget holder's approval.  If you are the budget holder please confirm. Once received we will be able to process your request and send you further instructions.

You can also find additional information on sustainable travel on sustainable travel .

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