Red Carpet has been designed exclusively for Hospitality and Accommodation Services (HAS) to define our standards of customer service and enable us to create an excellent customer experience.
Any interaction with University students, staff or the wider community will result in either a positive or negative impression of our services. It is our job to ensure all customers are made to feel valued and important – like we have rolled out a red carpet.
Introduction to Red Carpet
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Red Carpet is about educating and motivating every person in HAS to deliver great customer experiences as part of our everyday roles.
Excellence at the heart of everything we do
Through our passion, expertise and professionalism, we provide excellent customer experiences to enhance the learning, business and lifestyle needs of the University and our extended community.
University of Birmingham Values
We have the highest standards, knowing we can always be better
We shape our own future and support others’ success
We are the first to do things and we take calculated risks
We know our strengths, focus on our goals and persist in adversity
We are well-grounded and practical, tackling and solving problems
Red Carpet Behaviour Themes
We have created a practical framework of six key behaviour themes, each with their own set of behaviours. The behaviours are relevant to every role, at every level in HAS.
If we all live these behaviours everyday at work we will all enjoy delivering great customer experiences in our roles.
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