Mediation is a process of conflict resolution whereby a neutral third party is invited to intervene to assist with the constructive resolution of the conflict.

If you are interested in mediation and would like to find out more, please speak to your local HR team.

What is mediation?| Benefits of mediation | When does mediation work best?
Potential OutcomesConfidentiality | NeutralityWho mediates? | Accessing mediation

What is mediation?

Workplace mediators help facilitate communication between those involved, help examine what has gone wrong and isolate the issues.
Mediation creates a safe environment where all parties can communicate and work towards the retoration of an effective working relationship. It is a future-focused process. The aim is to help all involved come together to find a mutually beneficial, working agreement for the future.

Benefits of mediation

  • Encourages parties to deal with the conflict and ensures difficult issues are brought to the surface
  • Can help all parties to see the conflict from a different perspective
  • Agreements reached through mediation tend to be more sustainable as they are devised by those involved
  • Helps to avoids grievances and investigations
  • Can save time for all involved
  • Minimises cost (both emotional for the individuals and monetary for the University)
  • Focuses on the relationship between the parties
  • Allows individuals to personally "own" a conflict and its solution
  • Minimises the risk to the University and the College, School or Professional Service

When does mediation work best?

  • When it is done early
  • When it is voluntary
  • When both parties have a vested interest in improving their relationship for the future
  • When parties can take some responsibility for their actions
  • When individuals are ready to listen to their colleague’s point of view
  • When parties can attempt to see the conflict from their colleague’s alternative perspective

Potential Outcomes

  • Better understanding of each other’s position
  • Written agreement
  • Verbal agreement
  • Letters to others involved


Issues discussed with the mediator during the mediation process are confidential. However, with the parties consent, outcomes achieved are shared with the relevant parties and referrer.


Mediators are a neutral, third party. Their role is not to provide solutions or outcomes, but enable the parties involved to go through a communicative process to resolve the conflict in a way that suits both of their needs.

Who mediates?

Mediation will usually be provided by one of the University's trained mediators but maybe outsourced to an external professional mediator when the conflict is:

  • Historical
  • Extremely complicated
  • Has implications of risk
  • Or involves groups of people

Accessing mediation

To access mediation a referral is made, by your local HR Adviser or HRBP, usually at the request of the Line Manager. Referrals are sent to Kate Darby in Workplace Wellbeing to progress initially.  All referral requests are reviewed before being allocated to one of the University's trained mediators to arrange a mediation with the parties.





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