University mobiles - did you know?

In 2017, the University signed a new contract with the mobile network provider EE. The new contract provides those staff currently using a University mobile with a huge increase in data allowance and a significant reduction in international data roaming charges. 

Even if you’re not currently using a University mobile, you may feel you need one to do your job, or are in the process of ordering one. We want this process to be quick and easy, so we've listed a few FAQs below along with a few useful links:

Where can I find more detail about the new UK data package?

You can see all the benefits in detail by visiting IT Services Mobile.

What are the rules and regulations around using a work mobile phone?

For more information about University mobile rules and regulations please read Advice and Procedure on the Provision of Mobile (including data only devices) and Acceptable Use Policy (AUP)

I use my University for work and personal reasons, is there a policy around this?

The University allow this, as long as calls made and data used is within the the allowed mobile package.

What is the process for ordering a work mobile?

Once you have approval from your line manager, please complete a mobile request on the IT Service Now portal. For more information on how to order a work mobile, and the other mobile services available, please visit IT Services Mobile


If you want to change your tariff, upgrade your mobile device or require a new mobile connection, then please contact the IT Service Desk  on 0121 414 7171.

For any other questions regarding your University mobile, please contact the IT Services Mobile Team.


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