70% of issues reported to IT Services are fixed by the first team to investigate the issue
Whenever you contact the IT Service Desk we aim to connect you to a team that can resolve your issue in the shortest time possible. When this is successful faults are resolved faster, and at a lower cost to the University.
To help us achieve this target, users should:
- Search the IT Service Desk portal for the issue you are having – many common issues have solutions available or can be reported directly to a team that can fix the issue for you.
- Provide as much relevant information as possible when logging issues.
First time fix standard performance
Month |
Performance |
Aug - 2019 |
86% |
Sep - 2019 |
86% |
Oct - 2019 |
80% |
Nov - 2019 |
71% |
Dec - 2019 |
70% |
Jan - 2020 |
74% |
Feb - 2020 |
72% |
Mar - 2020 |
71% |
Apr - 2020 |
61% |
May - 2020 |
65% |
Jun - 2020 |
68% |
Jul - 2020 |
72% |
Aug - 2020 |
74% |
Sep - 2020 |
80% |
Oct - 2020 |
78% |
Nov - 2020 |
76% |
Dec - 2020 |
74% |
Jan - 2021 |
78% |
Feb - 2021 |
66% |
Mar - 2021 |
67% |
Apr - 2021 |
69% |
May - 2021 |
66% |
Jun - 2021 |
67% |
Jul - 2021 |
68% |
Aug - 2021 |
67% |
Sep - 2021 |
73% |
Oct - 2021 |
68% |
Nov - 2021 |
68% |
Dec - 2021 |
68% |
Jan - 2022 |
66% |
Feb - 2022 |
70% |
Mar - 2022 |
68% |