IT Service Desk

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The IT Service Desk is your friendly, first point of contact for any IT related questions, problems or requests that you might have whilst at the University

Where to find us

The IT Service Desk is located in the Library Information Centre on the ground floor of the Main Library

Opening times

Opening times can vary depending on the time of year. For up to date opening times click here 

How to contact us
  • Self-service online: The easiest way to make a request, report a fault or find an answer to your query is through our website

  • In person: You can come and speak to us in the Library Information Centre, we are located on the ground floor of the Main Library 

  • Telephone: Call us on 0121 414 7171

  • Twitter: Contact us on Twitter @uobservicedesk 
Further help

You can find answers to our most regularly recieved IT queries in our Knowledge Base which you can find on our website

You can also get up to the minute information about our current service status and known problems at the IT Services Status Page

Service Level Agreement

Our Service Level Agreement (SLA) sets out what service you can expect when logging a call with the IT Service Desk, whether it be a question, problem or a request for assistance.  You can view the SLA here.

Laptop Clinic

Having problems with your laptop?

The Laptop Clinic is a free service operated by the IT Service Desk that will diagnose and repair software and configuration related issues on student's personal laptops. Find out more here

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