Support standards and targets

IT Services provides a broad range of services, including answering questions, fulfilling requests and restoring normal levels of service when issues arise.

IT Services have adopted a common set of processes and procedures based on the industry best practice framework, ITIL, which aims to provide a more effective and efficient IT service to all areas of the University.

Our Service Level Standards and Targets outlines the service standards, service expectations and targets that you can expect IT Services to meet when logging a support call with IT Services via the IT Service Desk

You can read our Service Level Standards and Targets here.