The IT Service Desk is your friendly, first point of contact for any IT related questions, problems or requests that you might have whilst at the University
Opening times can vary depending on the time of year.
How to contact us
- Self-service online: The easiest way to make a request, report a fault or find an answer to your query is through our website.
- Live Chat: Available through our website.
- Telephone: Call us on +44 (0)121 414 7171
You can find answers to our most regularly received IT queries in our Knowledge Base which you can find on our website.
You can also get up to the minute information about our current service status and known problems at the IT Services Status Page.
Service Level Agreement
Our Support standards and targets sets out what service you can expect when logging a call with the IT Service Desk, whether it be a question, problem or a request for assistance.