UoB Remote Access Service Survey

Please take part in the UoB Remote Access Service Survey to help us to improve the service:

  • 1. How easy was it to sign up for the Remote Access Service?
  • 2. Which authenticator did you use?
  • 3. How easy was it to set up and use your chosen authenticator?
  • 4. When do you use the Remote Access Service? (Choose as many options as applicable)
  • 5. How useful did you find the Knowledge Base Articles in ServiceNow? (see Note 1 below)
  • 6. Which methods have you used to access the Remote Access Service? (Choose as many options as applicable)
  • 7. How likely are you to recommend the Remote Access Service to others?

Note 1: There are several Knowledge Base articles in ServiceNow that give information about the Remote Access Service:

  • KB13508 - VPN: SSL VPN Introduction
  • KB13511 - Two-Factor Authentication (2FA): Introduction
  • KB13515 - Two-Factor Authentication (2FA): Registering a Device
  • KB13520 - F5 Access on Android
  • KB13521 - F5 Access on iOS