UoB Remote Access Service Survey In 'Services' Remote Access ServiceServicesIT Service DeskStudent ServicesStaff servicesResearch servicesOffice 365 for staffFree SoftwarePassword manager appsLaptop ClinicWeb servicesBOXIMy Password Back to 'IT Services' Please take part in the UoB Remote Access Service Survey to help us to improve the service: 1. How easy was it to sign up for the Remote Access Service? Extremely easyVery easySomewhat easyNot too easyNot at all easy What could be done to make the sign up process easier? 2. Which authenticator did you use? Google authenitcatorMicrosoft authenitcatorOther (please state): 3. How easy was it to set up and use your chosen authenticator? Extremely easyVery easySomewhat easyNot too easyNot at all easy Comments 4. When do you use the Remote Access Service? (Choose as many options as applicable) MorningDuring the dayEveningWeekdaysWeekendsAll the time 5. How useful did you find the Knowledge Base Articles in ServiceNow? (see Note 1 below) Extremely usefulVery usefulSomewhat usefulNot very usefulNot at all usefulI have not read them Comments (eg which KB articles have you read or why you didn't read any) 6. Which methods have you used to access the Remote Access Service? (Choose as many options as applicable) BrowserClientMobile app (F5 access) 7. How likely are you to recommend the Remote Access Service to others? Extremely likelyVery likelySomewhat likelyNot very likelyNot at all likely 8. Your feedback is very important. We would welcome any further comments or suggestions you wish to make: Submit Note 1: There are several Knowledge Base articles in ServiceNow that give information about the Remote Access Service: KB13508 - VPN: SSL VPN Introduction KB13511 - Two-Factor Authentication (2FA): Introduction KB13515 - Two-Factor Authentication (2FA): Registering a Device KB13520 - F5 Access on Android KB13521 - F5 Access on iOS