Staff services In 'Services' ITS GOChina LinkServicesIT Service DeskStudent ServicesStaff servicesResearch servicesFree SoftwarePassword manager appsRemote Access ServiceLaptop ClinicSoftware CentreMy Password Back to 'IT Services' Getting help IT Service Desk is the first point of contact for most IT Services support queries. IT Training and support - Offering training and support for staff, researchers and students in the areas of IT Services and ITS Applications. IT managers - find out who your departmental Customer IT Support manager is. Maintenance windows IT Services has produced and will maintain a rolling schedule of agreed ‘Major Infrastructure Maintenance Windows’ for the coming two years Forgotten password Use My Password which allows you to change, unlock or reset your own passwords online. Click the link in your left hand menu in Servicenow entitled Change Password or visit https://my.password.bham.ac.uk and register with this service by completing your questions and answers profile. IT Service Desk provides details of what to do if you have forgotten your username or want to reset your password by phone. Key staff systems my.bham provides online information and resources tailored to you as a member of staff. Get your email or your library account when away from your desk. my.bham is the place to go to access exam past papers, the BIRMS student records interface, room booking or timetables. View staff benefits, job vacancies, travel links and more. My Password - IT Services have introduced a new service called My Password which allows you to change, unlock or reset your own passwords online through https://my.password.bham.ac.uk Software Centre - This service allows you quick and simple access to a list of common applications available for you to download and install onto your University machine without the need for an admin password, disks, or lengthy installation guides. You can access this service from the Software Centre icon on your desktop or start menu of your staff PC or laptop. Email - For help and advice go to IT Service Desk. Select the Knowledge Base from the left hand menu and search on email Business systems/Corporate administration software such as Banner, BOXI, Coda, AltaHR and Proactis. For help and advice go to IT Service Desk. Select Requests from the left hand menu and choose the relevant ‘Admin Software’. Website editing - Support for web editors on the Contensis Content Management System. HEFi Digital facilitates the sharing of good practice in the use of digital tools across the University and offers training and support to embed their use to enhance the student experience. Shared drives - For help and advice go to IT Service Desk. Select the Knowledge Base from the left hand menu and search on network drive. Remote Access Service - The Remote Access Service allows you to do your work and access your University data and applications from wherever you are. Getting software How can I download free software to my staff PC? (Knowledge base article in IT Service Desk) How can I download University of Birmingham mobile apps? Go to our University app store How do I buy PC and Apple software? Go to Software sales Communications LinkedIn learning communications toolkit Booking IT/AV equipment Booking IT/AV equipment - These facilities are maintained by the Learning Resources and Accommodation Team (LRAT). This is now part of Academic Services. Wireless Wireless Network service - allows staff on campus to access the internet from privately owned laptops, tablets and smartphones. Printing and photocopying IT Services charged printing and photocopying service