Service status

If there are any known problems with IT systems and services, the details are listed here.

 

  • IT Service Desk and Housing phone service degraded
    We are currently experiencing issues with our phone systems which impacts our way of handling phone calls. We are still able to take phone calls but wait times may vary. This is being dealt with as a top priority.
  • Matlab LES – no licence available
    Due to undergoing maintenance, at the moment the licensing server for Matlab in the Life and Environmental Sciences is down affecting all Matlab licences across LES College. We expect the service to be restored in the next couple of hours. Please check in later for further updates.
  • Managed Print: Error in communication with payment system
    We are currently aware of an issue affecting printers connected to the Managed Print service displaying the message, “Error in communication with payment system”. We are currently investigating the issue and will provide an update as soon as possible.
  • Network: issues at Birmingham Women’s Hospital
    We are aware of ongoing network issues at Birmingham Women’s Hospital. We believe this is an issue with the NHS network and we are working with them to identify and fix it as soon as possible.
  • Accomodation App: Laundry Section Not Working
    Due to an update by an external vendor, the laundry section of the accomdation app is no longer working. The other sections of the app are working as usual. We are currently looking into ways to repair this and will updated this status alert with any further information.