IT Services is responsible for the management of a number of distinct but interrelated facilities
IT Services responsibilities include...
- Development of strategies, policies and standards covering the future development and usage of IT within the University
- Implementation of effective quality processes based on the ITIL framework of best practice
- Data centres and the ongoing operation of the systems and network located therein
- University’s network infrastructure across campus and links to the national JANET network and the Internet
- Large central systems infrastructure (such as identity management services and email hubs)
- Business systems that are essential to the ongoing management of the University
- University website,intranet, portal and mobile apps
- Services in support of teaching, learning and research (such as digital library services and the institutional virtual learning environment)
- High performance computing facilities and the Grid, in support of research
- Student computer clusters located in learning centres and hubs across campus
- IT Service Desk services to assist staff and students with the use of these services and resolve queries
- Desktop IT support for staff
Service areas
IT Services leadership
Contact IT Services
Contact us by emailing itservices@contacts.bham.ac.uk