About IT Services

IT Services is responsible for the management of a number of distinct but interrelated facilities

 IT Services responsibilities include...

  • Development of strategies, policies and standards covering the future development and usage of IT within the University
  • Implementation of effective quality processes based on the ITIL framework of best practice
  • Data centres and the ongoing operation of the systems and network located therein
  • University’s network infrastructure across campus and links to the national JANET network and the Internet
  • Large central systems infrastructure (such as identity management services and email hubs)
  • Business systems that are essential to the ongoing management of the University
  • University website,intranet, portal and mobile apps
  • Services in support of teaching, learning and research (such as digital library services and the institutional virtual learning environment)
  • High performance computing facilities and the Grid, in support of research
  • Student computer clusters located in learning centres and hubs across campus
  • IT Service Desk services to assist staff and students with the use of these services and resolve queries
  • Desktop IT support for staff

Service areas

IT Services leadership

Director of IT Services
To be appointed 

Daniel Lawrence, Deputy Director of IT ServicesActing Director of IT Services
Daniel Lawrence 
Email: d.lawrence.1@bham.ac.uk 
Tel: 0121 414 8249

Contact IT Services

Contact us by emailing itservices@contacts.bham.ac.uk