About IT Services

IT Services is responsible for the management of a number of distinct but interrelated facilities

 IT Services responsibilities include...

  • Development of strategies, policies and standards covering the future development and usage of IT within the University
  • Implementation of effective quality processes based on the ITIL framework of best practice
  • Data centres and the ongoing operation of the systems and network located therein
  • University’s network infrastructure across campus and links to the national JANET network and the Internet
  • Large central systems infrastructure (such as identity management services and email hubs)
  • Business systems that are essential to the ongoing management of the University
  • University website,intranet, portal and mobile apps
  • Services in support of teaching, learning and research (such as digital library services and the institutional virtual learning environment)
  • High performance computing facilities and the Grid, in support of research
  • Student computer clusters located in learning centres and hubs across campus
  • IT Service Desk services to assist staff and students with the use of these services and resolve queries
  • Desktop IT support for staff

Service areas


Contact us by emailing itservices@contacts.bham.ac.uk

IT Services leadership
Director of IT Services - Dr Sean Duffy 
Email: s.p.duffy@bham.ac.uk 
Tel: 0121 414 5857
Daniel Lawrence, Deputy Director of IT ServicesDeputy Director - Daniel Lawrence 
Email: d.lawrence.1@bham.ac.uk 
Tel: 0121 414 8249


Tell us what you think...

...we want to hear from you

Tell us about your experience of using our new intranet pages. Did you find what you were looking for? Have you learnt something new today? Or do you wish we could improve your intranet experience?

Developing these intranet pages will be ongoing and, if you share your view and ideas, it will help us to continue to improve this important resource for the benefit of the entire University community.

We also welcome your comments on university internal communications in general. Email the team or pick up the phone 0121 414 6680. You can also tweet us. Whichever way you decide to get in touch we look forward to hearing what you have to say.

If you have a technical question you can contact our IT colleagues as they are much better at that stuff than we are!