Infrastructure Services

Infrastructure Services manage a broad range of key hardware systems which are an essential foundation to allow IT systems, networks and applications to run smoothly and efficiently.

It consists of the following services:

  • End User Services (including five College IT support teams, IT Service Desk, Corporate Services IT support including Front and Back Office Teams and Student IT support)
  • Core Infrastructure (including Core Infrastructure Services, Data Centre, Network Operations, and Telecoms Services)
  • Research Support (including research computing)
  • Service Management (including Service Management, IT administration)


Head of Infrastructure Services - Rob Arnold
Tel: 0121 414 4756






The IT Service Desk is your first point of contact for IT Services enquiries.


Tell us what you think...

...we want to hear from you

Tell us about your experience of using our new intranet pages. Did you find what you were looking for? Have you learnt something new today? Or do you wish we could improve your intranet experience?

Developing these intranet pages will be ongoing and, if you share your view and ideas, it will help us to continue to improve this important resource for the benefit of the entire University community.

We also welcome your comments on university internal communications in general. Email the team or pick up the phone 0121 414 6680. You can also tweet us. Whichever way you decide to get in touch we look forward to hearing what you have to say.

If you have a technical question you can contact our IT colleagues as they are much better at that stuff than we are!