The IT Service Desk is your route to find answers, request items/help or log faults and any complaints online.
If you have specific needs/questions about any of the BEAR services please log a ticket using "Make a Request" and either choosing one of the specific Research Computing Service options or using ‘General Research Computing Request’. This ensures that they reach the most appropriate person, that progress is tracked and information exchanged efficiently both between you and us and internally within the Research Computing Team. It also allows any common areas of concern to be identified as well as addressing the immediate issue. Please see the knowledge base article How to submit a good fault report.
If you need to contact us with a more general enquiry or need to discuss ideas or plans, the following email addresses will connect you with someone who can advise.
For general HPC enquires (including BEAR Cloud), contact the BEAR team by email to
For Research Data Store (RDS), BEAR DataShare and Research Data Archive (RDA) enquires email
The Research Support Section in IT Services is led by Dr. John Owen. A key role for John is working with those leading research in Colleges to ensure BEAR continues to serve the needs of the research community. He is happy to speak at College/School/Department meetings and to hear from BEAR users. John will ensure that feedback on issues affecting research is heard in IT Services and will seek to influence IT Services’ strategy accordingly. You can contact John at
There is also a BEAR User Group which you might find useful. Run by users for users it forms a direct link between the user community and IT Services. The Chair of the User Group sits on the Research Computing Management Committee where any common concerns and problems can be raised with IT Services on behalf of the users.
Look out too for BEAR ‘drop-in’ Clinics which are run at different locations on campus. Dates are announced on the web site at https://intranet.birmingham.ac.uk/it/teams/infrastructure/research/bear/events/index.aspx; registered BlueBEAR users and project owners will also receive email notifications.
Last modified: 7 December 2016