Training, support and advice

   IT Services Top Tip "You should ideally back up everything if you have the disk space. If not, then you should at least back up everything you have created or purchased more information can be found in Knowledge Base article KB12381"

Alongside supporting staff, researchers and students in technology rich services. IT Services also offers a range of classroom based and interactive training opportunities.

Materials and courses are developed in-house and tailored the needs of users. Click here to see the list of courses on offer

Click on the filters below to find how to access support, training and advice for IT Services.

Supported services for staff

Below is a list of Services that IT Services offer UoB staff training, support and advice on.

Find out more about other staff services here

 Windows 7

Windows 7 deployment is part of the University Desktop Management Strategy and fits in with the University of Birmingham overall IT Strategy which is focussed on reducing IT complexity and increasing Operational Excellence.

As part of the Operating System (OS) Deployment: Windows 7 is being introduced. This is a new OS like Vista, XP and previous Microsoft OS.
It has become a firm favourite for many businesses, organisations and home PC users because of its speed and usability.

Access Knowledge Base Article KB12208 to find out how to make the most out of Windows 7

Access Knowledge Base Article KB11857 to find out more about University Managed Desktop

 Microsoft Office 2010

Microsoft Office 2010 is part of the University Desktop Management Strategy and fits in with the University of Birmingham overall IT Strategy which is focussed on reducing IT complexity and increasing Operational Excellence.

Office 2010 has also been introduced as the standard version of Office. Office 2010 provides a new technology that exposes many commands that were previously hidden in previous Office versions.

Office 2010 runs alongside the Windows 7 release making the applications quicker and more efficient..

Access Knowledge Base Article KB12209 to find out how to make the most out of Microsoft Office 2010

Access Knowledge Base Article KB11857 to find out more about University Managed Desktop

Email

On campus

You can use Outlook 2010 to access your University email from any University managed desktop computer. You can read and send messages, organize contacts, create tasks, schedule appointments and meetings, and access public folders.

Access Outlook_Ribbons to find out how navigate through Microsoft Outlook 2010 and also IT Training blog post (requires UoB login) on how to best manage your emails using rules.

Off campus

You can use any Web browser to access your University email from any computer with an Internet connection. You can read and send messages, organize contacts, create tasks, schedule appointments and meetings, and access public folders.

Log in to your email https://mail.bham.ac.uk/owa

Access Knowledge Base Article KB10173 to find out more about Outlook Web Access (OWA)

Good

Good for Enterprise is a mobile email and collaboration suite that delivers an integrated, intuitive user experience allowing University staff to access email, Intranets and documents from market leading devices such as iOS, Android and Windows Phone.

The linked document describes how to request a license for Good for Enterprise through the Service Catalogue.

Secure Email

Secure Email is a vital component of the IT Strategy and provides a way to communicate information safely and effectively with others within the University.
Secure Email ensures that sensitive information is ‘protected when in transit’ in accordance with the law, government standards and contractual obligations.

Access Knowledge Base Article KB12038 to find out more about using Secure Email

 File storage

Network shared drives

You have a secure and resilient storage area to save your work commonly known as your U: Drive. This can be accessed from the Documents folder on Staff Desktop and cluster PCs.

Remote working - For help and advice go to IT Service Desk. Select the Knowledge Base from the left hand menu and search on citrix

Team Site storage

Team Sites offer the use of document libraries with their function to allow you to share files with other staff members without the need for Service Desk requests.

Click here to see an Introduction to document libraries (requires UoB login)

If you would like to request a Team Site, then please log an IT Service Desk call > Make a request > Make a general request - and ask to be added to the waiting list for a SharePoint Team Site.

Research Data Management (RDM)

Facilities Management are currently compiling a list of resources that can be used by Staff and researchers to manage research data.

Information and support about Research Data Management will appear here in due course.

Find out more about the RDM plan here

 Web Editing

Contensis Content Management System (CMS)

Contensis is the name of the Content Management System (CMS) which is used to produce the external University web pages as well as the Intranet site. These are maintained by IT services application teams who provide training and guidance on using the CMS. For training requests, more information and FAQ’s please follow the links below.

http://www.birmingham.ac.uk/websupport/contensis-training-request-form.aspx

https://intranet.birmingham.ac.uk/it/services/web-services/training-support/index.aspx

Supported services for students 

Below is a list of Services that IT Services offer UoB students training, support and advice on.

Find out more about other student services here

 Password Manager

IT Services has introduced a new self-service system called Password Manager for all staff and students at the University

Visit my.password.bham.ac.uk and register with this service by completing your password profile.

Or go to the IT Service Desk at www.itservicedesk.bham.ac.uk and click the link in your left hand menu entitled Change Password.

Should you happen to forget or need to change your password in the future you can use this service to:

  • Log back in quickly and effortlessly
  • Avoid queues at the IT Service Desk or having to wait for them to open
  • Manage your own password online by completing your profile
  • Reset a forgotten password by getting a one-time passcode sent to an alternate email address or mobile phone number

Please see the following links to Knowledge Base articles for further information

 High Performance Computing

The Birmingham Environment for Academic Research (BEAR) is a collection of complimentary IT resources managed by IT Services that are designed to help research, all of which are free at the point of use. Training is offered in the following areas:

If you would like to find out more about BEAR and its components click here

Office 365

Microsoft Office 365 is a cloud-based collaboration service that brings together the following features:

  • The latest Office desktop applications for FREE on up to 5 devices including tablets and mobile phones
  • Enables Office content viewing and editing on the go.
  • 50GB Exchange Online Mailbox. (UG and PGT students only)
  • Lync instant messaging. (IM) (UG and PGT students only)

With this powerful suite of solutions, you can work faster from virtually anywhere, on any device.

Find out more about Office 365 features here

Alumni email 'for life'

Please Note:

* This is currently a pilot and will run from November 2014 with a group of selected users only. *

Office 365 users at the University of Birmingham who have now graduated may have been invited by email to take part in a pilot alumni email 'for life' service.
 
The alumni email 'for life' service will offer:

  • Continuation of use of a student email account as an alumni after graduation
  • A 50GB mailbox with a cleaner interface and enhanced features
  • The use of an @alumni.bham.ac.uk email address

Find out more about Alumni email 'for life' here

 Canvas

Canvas is the University of Birmingham’s new virtual learning environment, replacing the outgoing system called WebCT Vista (sometimes also referred to as Blackboard Vista).

A virtual learning environment (or VLE) is a form of specialised website, which is focused around providing storage of digital learning materials that support your studies. The resources within the VLE are intended to aid the progression of your learning, and we would encourage you to actively engage with the materials under the guidance of your tutors.

Find out more about the Canvas iVLE here

 Supported services for researchers

Below is a list of Services that IT Services offer UoB researchers training, support and advice on.

Find out more about other research services here

SharePoint - Team Sites

 

The Microsoft SharePoint 2013 infrastructure and platform has been implemented by IT Services and offers Team Sites functionality. Departments, research groups, project teams and committees from across the University can use Team Sites as their platform for collaboration, sharing documents, discussion and announcements, and for project planning.

If you would like to request a Team Site, then please log an IT Service Desk call > Make a request > Make a general request - and ask to be added to the waiting list for a SharePoint Team Site.

To see a team site in action and also find out more information on what other functionality Team sites can offer go to https://collaborate.bham.ac.uk/it/training (requires UoB login)

Research Data Management

 

Facilities Management are currently compiling a list of resources that can be used by Staff and researchers to manage research data. Information and support about Research Data Management will appear here in due course.

Find out more about the RDS plan here

BEAR

 

The Birmingham Environment for Academic Research (BEAR) is a collection of complimentary IT resources managed by IT Services that are designed to help research, all of which are free at the point of use. The procurement for the current suite of services resulted in a framework agreement with OCF, IBM, Adaptive Computing, Mechdyne and IOCOM who bring different areas of expertise to the overall research environment.

If you would like to find out more about BEAR and its components click here

High Performance Computing

 

The Birmingham Environment for Academic Research (BEAR) is a collection of complimentary IT resources managed by IT Services that are designed to help research, all of which are free at the point of use. 

Training is offered in the following areas:

If you would like to find out more about BEAR and its components click here

More about IT Services Training

We engage in consultations with staff, researchers and students across the University using IT Services such as SharePoint, OCS, Office 365 and Canvas to offer improvements, making Team working and communications easier. We also develop communication packages, user guides, e-learning programmes and classroom and online training courses to aid staff and students in making the transition towards new services.