Birmingham Professional Event Recap: CoSS & CAL: Aston Webb Student Hub

Tuesday 12 September 2017

This CoSS Birmingham Professional Event in partnership with CAL provided staff members with an invaluable insight into the workings of the Student Hub. The Student Hub offers a wide range of facilities all under one roof including the Careers Network, Registry and student support services from Counselling to student conduct.

The session began with Al Rodgers, Student Hub Manager introducing the services offered by the Student Hub (right).

Al discussed the significance of students feeling supported by the University of Birmingham and how this impacts upon overall academic engagement and achievement. As part of his presentation Al promoted the website, a new platform that has allowed students to access key information including over 1300 Frequently Asked Questions which have aided the majority of students with their queries.

The student Welcome Team proceeded to give vital information about Arrivals Weekend, student Welcome Week events and gave great insight into how these are organised each year. In addition, the team introduced the concept of Welcome Village, a new incentive that pulls together all of the student support facilities into an accessible campus map lanyard.

Funding, Graduation and Awards discussed their work with students regarding access to important services such as scholarships, bursaries, prizes, International Loans and the Student Hardship Fund. Additionally, they discussed their work cycle and responsibilities for Graduation including the planning, organising and delivering of the University Congregation Ceremonies.

Constantinos Kypridemos from International Student Advisory Service gave a detailed overview of how their services support students with a range of specialist and general advice on immigration. In particular, Constantinos discussed key services such as helping students to administer family visits, dependant visa applications, Tier 4 extensions and travelling during vacation.

Jess Isaac and Helen McMinnon introduced the work that the Registry department are responsible for, including student record keeping, supporting academic and professional services staff and underpinning a student's academic career from registration through to graduation. Additionally, Jess and Helen discussed their recent work which included organising Widening Horizon Modules for first year students and supporting with ongoing Tier 4 compliance.

Helen Tipton and Jenni Bird from Student Queries advised on how students can gain access to Student Hub services such as counselling, wellbeing, learning support and disability support both in person at the Student Hub and through online services via

Jane Griffin and Alison Sharp from the Careers Network gave a fantastic overview of their support work with academics, students and staff members alike. Key services that Careers Network offer include work experience, career development and personalised consultation sessions where individuals can identify their personal strengths. Additionally, Jane and Alison gave time at the end for staff to ask important questions, which developed interesting discussions around career development.


Funding, Graduation and Awards

International Student Advisory Service

Appeals and Complaints



Further information


Quotes from participants

After the session participants felt that they had gained:

“A full picture of services and new activities”

“A good insight into the services that the student hub offers”

“Details of developments and updates from different parts of the university and future plans”

“Information about student help and the sort of things students can access through FAQs”