FAQs for Worklink

Page last updated: Thursday 26 March, 15:45

This page is being regularly updated to reflect the latest advice from the Foreign and Commonwealth Office (FCO), World Health Organisation (WHO) Public Health England (PHE) and other sources including local partners. We are monitoring the Coronavirus (COVID-19) outbreak and its impact, and doing all we can to make safe and reassure our staff and students. The FAQs on this page will be constantly reviewed and updated as the situation evolves.

Read the University's latest statement on COVID-19

The information on this page relates to Worlink Casual Workers and Hiring Managers. 

1) Will Worklink Casual Workers be eligible to receive pay whilst they are self-isolating, unwell or if their shift is cancelled in relation to Covid-19? UPDATED - 20 March, 16:00

Casuals Workers at the University of Birmingham are not normally entitled to occupational sick pay. However, as an exceptional measure, if a Casual Worker is absent from work due to either self-isolation or sickness as a result of Covid-19, or if their shift is cancelled due to restricted operations, they will receive pay for any work that has been agreed and scheduled up until 9 April 2020.

For work that cannot be undertaken in this period, Hiring Managers are asked to confirm with Casual Workers what work has been agreed and scheduled and will therefore still be paid. Hiring Managers are also asked to ensure that their Casual Workers are aware that the deadline to submit their timecards to be paid for work scheduled up until 9 April that cannot be undertaken due to Covid-19 is 09:00 on Tuesday 5 May.

Casual Workers may also be eligible to claim Statutory Sick Pay (SSP), further details of which are available here on the government website. 

Only work that cannot be undertaken in relation to Covid-19, either due to restricted operations or because the individual is self-isolating or unwell, is covered by this policy. 

2) How will Worklink Casual Workers get paid if they are self-isolating, unwell or if their shift is cancelled in relation to Covid-19?  UPDATED - 20 March, 16:00

The University will honour and pay for any work scheduled through Worklink Casual Work assignments up until 9 April. Casual Workers will need to claim their time worked through the normal timecard process by 09:00 on Tuesday 5 May, using the dates and times that were due to be worked. The hours submitted will be checked by Hiring Managers in line with normal processes.

Hiring Managers must then report the work that has been paid but not undertaken to their business area using the templates that will be circulated by a central contact in each College/Professional Services area.

A guide for Hiring Managers on the Covid-19 Casual Worker payment process is available on the Worklink Hiring Manager intranet pages.

Further guidance on how Casual Workers create timecards or how to submit a timecard on behalf of your Casual Workers on the Worklink section of the intranet.

If a Casual Worker is unable to submit their timecard due to illness or issues with accessing the system, Hiring Managers have access to do this on their behalf and we ask that this is supported wherever possible.

The deadline for Casual Workers to submit their timecards to be paid for work scheduled that cannot be undertaken up until 9 April is 09:00 on Tuesday 5 May.

3) Do Hiring Managers need to view and check timecards for Worklink Casual Workers being paid for work that is not undertaken under the COVID-19 payment arrangements?  UPDATED - 20 March, 16:00

Yes, Hiring Managers must view and check timecards by the payroll deadlines, further guidance on payroll deadlines can be found on the payroll section of the intranet.

A guide for Hiring Managers on the COVID-19 Casual Worker payment process is available on the Worklink Hiring Manager intranet pages.

The deadline for Casual Workers to submit their timecards to be paid for work scheduled that cannot be undertaken up until 9 April is 09:00 on Tuesday 5 May.

4) Will Worklink Casual Worker absence from work be recorded?  UPDATED - 19 March, 15:00

Hiring Managers are required to record any work that a Casual Worker is unable to complete but is paid for. One contact per College and Professional Services has been identified who will collate this information for each area using a template. Further information will be disseminated within each College and Professional Services area. 

5) Do Worklink Casual Workers have to provide a sick note (fit note) if they have Covid-19 or if they are advised to self-isolate?  UPDATED - 19 March, 15:00

The University recognises that due to the particular current circumstances relating to Covid-19 it may not be possible for Casual Workers to provide a sick note (fit note), particularly for self-isolation. However, if they do have a sick note (fit note) please ensure that they send this to you as soon as they are safely able to do so.

6) If a Worklink Casual Worker is self-isolating – can I ask them to undertake work from home?  UPDATED - 19 March, 15:00

It is expected that where possible (providing an individual is feeling well and the responsibilities of their role enables working from home to take place), all efforts should be made for Casual Workers to undertake some work remotely and this should be agreed between the Hiring Manager and the individual on a case by case basis. Where work can be undertaken remotely, the Casual Work can continue as normal and Hiring Managers are responsible for arranging this in line with normal processes. 

7) What happens after 9th April? UPDATED - 26 March, 15:45

The University is currently working through government guidance and awaiting further information. Please continue to check these pages which will be updated as information becomes available. 

8) How can I contact Worklink?  UPDATED - 19 March, 15:00

Please email Worklink@contacts.bham.ac.uk if you have any queries after reading the guidance above.

Worklink have been advised that the Guild of Students is closing on Thursday 19 March. The Worklink office will therefore be closed from 13:00 on Thursday 19 March. The Worklink team will be working remotely from this date, and our email is being monitored as normal. Please note that our phone lines are closed until further notice. 

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