What will StARS+ mean for me?

The changes planned as part of StARS+ will be introduced gradually over the life of the programme, so some of their benefits may not be felt until service and system improvements have been fully adopted.

But we can summarise the main benefits that should be felt by students and staff by the end of the programme. 

Academic staff

Academic staff will save time on administrative activities by being able to access to students’ academic records and contact information, all in one place. This will make it easier to offer students informed advice about module choices, achievement and retention.

Processes such as programme approvals and withdrawals will become simpler and quicker.

Some processes will move from being paper-based to online.

New Banner functionality will make it possible to contact defined groups of students – for example particular classes or exam groups – easily and with confidence that those lists are correct.

With the planned changes to the way curriculum data is structured, it will become quicker and easier to get new courses approved.

Professional Services staff

The combination of new systems functionality such as automated workflows and the replacement of paper forms with electronic ones attached to the individual student record will reduce the amount of “transactional” activity many Professional Services staff need to do.

This, combined with simplified processes, will free up time for staff to spend on other areas of work, including more time analysing and using data rather than inputting it, and more face-to-face interactions with the students and academic colleagues they support.

The increased time available for staff to provide more personalised support will in turn help to improve students’ satisfaction with our administrative services.

Standardisation of many processes and changes to the management of curriculum data will give staff greater confidence in the data they use, and therefore enable more effective reporting and decision making across the University.

Part of the StARS+ remit will be to consider how to help staff to develop the skills needed to capitalise on these changes, and the opportunities they may unlock for career development within the University.


In future, students will benefit from greater choice and personalisation of programmes enabled by changes StARS will be making to the curriculum data structure and processes that sit around it.

Students will be able to access their own course data more easily. More efficient processes and better use of technology will make admin tasks easier to complete, including changing course or module or updating personal details. Some of these will become “self-service”, giving students greater autonomy and flexibility.

Greater standardisation of processes between Schools and Colleges will make the experience of joint honours students far more consistent.

Annual registration will become much more straightforward, including being able to select optional modules online.

Smarter communication tools will reduce the amount of emails students receive, and those they do receive will be better targeted and therefore more relevant.


Professional Services