Why do we need StARS+?

 

StARS+ is a business change programme, enabled by technology and systems improvements. But fundamentally it is all about our student administration processes and how we can do them better - for the benefit of students, staff and the University itself.

To improve the student and staff experience

The University delivers many excellent student administration services to students, but feedback shows there is room for improvement.

StARS+ is working with colleagues across the University to rethink what we do and how we do it, to meet the needs and expectations of students, and the staff who support them.

To support growth and flexibility

StARS+ is committed to supporting the Birmingham 2026 goals of growing student numbers and and providing a more flexible learning offer.

It will do so by delivering service and system improvements to make the University’s student administration services more efficient, consistent and responsive. 

To simplify and become more efficient

Due to the complexity of our current systems and processes, staff involved in student administration are required to put a huge amount of time and effort into workarounds, double checking and manual entry.

StARS+ is working with staff to simplify, standardise and where possible automate many existing tasks and processes, allowing them to focus instead on the things that matter most to their area of work and to the students and staff they support.

This is the kind of contemporary service that our staff and students expect and deserve. 

To make our systems fit for the future

The University needs to confront its “technical debt”: the legacy of years of short-term fixes and the proliferation of various systems that do not “talk to one another” very well.

StARS+ is focused on developing long-term, sustainable solutions for our student record system, and making it more resilient and responsive both to users’ needs and to technological developments by moving it to the cloud. 

To control costs while allowing for growth

The University’s student administration costs are high compared to other institutions of a similar size. Changes delivered by StARS+ will help to control these costs while ensuring there is effective support for the University to grow in the ways it wants to.

To become more consistent across the University

Making processes and systems more consistent across the University will go a long way towards reaching the goal of making things simpler and more efficient for staff and students – not least joint honours students and those who want to study in new, more flexible ways.

 

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