External services



Disruption due to COVID-19

Please be aware that external services may be closed or operating limited services due to the current COVID-19 situation. Please refer to our temporary Wellbeing page for information at this time.


In addition to the support offered by the Mental Health and Wellbeing Service, we are excited to be working with a range of highly skilled and professional external services. These can help you if you’re experiencing any number of issues; whether you just need someone to talk to, or you’re seeking medical assistance, there’s a service available to support you in your journey.  

As these services are external to the university, please make sure you come back and speak to us if you have any concerns – we never want you to feel as though you’re alone in dealing with your mental health. If you do encounter any issues, ensure that you;

  • Report your concerns to the service in question – if you’re struggling with waiting lists for example, but feel as though your symptoms are getting worse, it’s extremely important that they’re aware as there might be something they can do to help.
  • Talk to your GP – they’ll be able to offer further guidance in accessing support.
  • Know that there’s lots of support for you in the meantime. Click here find other ways that the university might be able to help using our ‘Feelings First’ model.

The following services are external to the University, and work in partnership with us to provide mental health services to students in the wider Birmingham community.

Forward Thinking Birmingham

Forward Thinking Birmingham, Birmingham’s mental health partnership for 0-25 year olds is one of our external partners, and they have a wide array of support available. Phone them on 0300 300 0099 to receive urgent support from their 24-hour crisis team, or consult their website for details on how to self-refer.


When struggling with your mental health, your GP can offer you support, guidance and professional help, just as they would with your physical health. Although this might feel intimidating, your doctor is there to help find you the best support, whether that might be different treatment options or a referral onto another professional service. It also gives you a chance to open up about how you’ve been feeling, and ask any questions you may have.

If you’d like further advice about speaking to your GP about your mental health, please click here to see Mind’s advice on finding the right words to do so. Click here to find out more about registering for a GP in Birmingham.

Papyrus Hopeline UK

Papyrus is a national charity dedicated to the prevention of young suicide. They run HOPELINE UK, a confidential telephone service staffed by trained professionals, which offers non-judgemental support, practical advice and information to young people who are worried about how they’re feeling. Advisors are available 9am – 10pm weekdays and 2pm – 10pm weekends, and are available over the phone at 0800 068 4141, through email at pat@papyrus-uk.org, or via text message at 07786209697.

Pause drop-in: Digbeth

The Pause drop-in service is a part of Forward Thinking Birmingham, Birmingham’s mental health partnership for 0-25 year olds, and is based in the city centre. Run by a team of therapists, youth workers and volunteers, they provide a friendly space in which you can talk about your feelings and mental wellbeing, as well as offering a range of workshops and groups.

Pause drop-in: University of Birmingham

The new Pause drop-in service is a comfortable, safe and open space on campus for mental health support, exclusively for University of Birmingham students. Based on Forward Thinking Birmingham’s own Pause service, you can drop into the main library every day and access specialist support from their friendly team of qualified therapists and volunteers.

Please click here to find out more about the Pause Drop in service.


The Samaritans operate a confidential, free to call service 24 hours a day, 365 days a year. You can call the Samaritans on 116 123 to talk to someone, and you can also email them at jo@samaritans.org


SANEline, a national out-of-hours mental health helpline, offers specialist emotional support, guidance and information to anyone affected by mental illness, on 0300 304 7000 (open 16:30 to 22:30pm every day).



Professional Services