Personalised Support


Disruption due to restricted campus opening

Due to the current restricted opening of the University campus in response to COVID-19, access to Student Wellbeing Services and Pause services is temporarily suspended. Registrations for Personalised Support are now suspended. For up-to-date information on what is currently available, please visit our temporary Wellbeing page.
If you’re struggling with your mental health to a serious extent, you may feel that you need to access personalised support from our specialist Mental Health and Wellbeing Service.

What is personalised support?

Personalised support is run by our friendly and experienced team of psychological practitioners and counsellors, and will offer you a safe and confidential space in which to explore the difficulties you may be facing, and will help you develop effective strategies to overcome them. You don't need a mental health diagnosis from your doctor in order to access the service.

Personalised support comes in many different forms, but all will be tailored specifically to you to help you get the most out of your university experience. If you register for the service, your first session will always involve a one-to-one consultation, looking into your current challenges, and then deciding on the best course of support. This could involve;

  • One-to-one support with a psychological practitioner or counsellor
  • Group support and/or workshops
  • Referral onto an external service, including Forward Thinking Birmingham

All treatment is done with you at the forefront, working with you to find the best way to help and support you.

How do I register for personalised support?


Registration suspended

Registration for Personalised Support is now suspended. Find out what what support is currently available on our temporary Wellbeing page.

Dubai-based students: There is currently a technical issue preventing you from accessing the registration page. We are working to resolve this issue, but in the meantime please contact the Student Wellbeing Officer in Dubai (, who can provide you with confidential access on campus.

We have appointments available from 08:30 – 15:30 Monday to Friday and evening appointments up to 18:30 on a Monday, Wednesday and Thursday. Please provide as much availability as you can so that we can try to allocate you as quickly as possible. We will always aim to offer you your preferred availability, but if we can see you sooner on a different day or time, we will offer you the next available appointment; if you choose not to take the next available appointment, you'll remain on the allocation list, but your wait may be longer.

To deliver accessible mental health and wellbeing services in line with service criteria and standards, our service is designed to offer the minimum effective intervention/resource that enables you to carry on with your studies and student life.

The standard offering of one-to-one support is a series of up to 6 sessions with one of our trained practitioners in an academic year. If you have already had a series of one-to-one sessions, and would like to request further one-to-one support from the Mental Health and Wellbeing Service, this will be assessed on a case by case basis.

Will I have to wait for an appointment?

We will always endeavour to see you as soon as possible, however allocations to our services are high and so unfortunately we may not always be able to offer you an appointment straight away. In the meantime, we do have a variety of other mental health and wellbeing services available across campus and beyond that we encourage you to use;

What happens if I miss or cancel an appointment?

To ensure we can see you as quickly as possible, and to avoid wasted appointments and unnecessary delays, we implement a missed or cancelled appointments policy. 

If you need to cancel your appointment please email or email your counsellor or psychological practitioner.

Our policy

  • If you miss an appointment without letting us know and don’t contact us within the 48 hours after the appointment time, we may close your case. We will tell you if we do this; if you then tell us that you wish to continue, we will review your case and may put you back onto our waiting list.
  • If you cancel two appointments without giving us 24 hours’ notice, we may close your case. We may put you back onto our waiting list if you contact us again.
  • If you cancel or miss an appointment, it will usually count towards the total number of sessions we can offer you.
  • If you are offered three appointments outside of your chosen available times and you choose not to take them, you will be contacted to make sure that you still need to access Mental Health & Wellbeing support and your case may be closed.

Can I access support online?

Online support can be an excellent option if you’re studying abroad, on placement, or have accessibility needs which might mean you have difficulty attending our face-to-face sessions. All online support is still provided by either counsellors or psychological practitioners (depending on your need), and is available either by email, live chat or video call, depending on which you’d prefer and your access to the necessary software.

What happens if I no longer wish to access support?

If you decide that you no longer wish to access our Mental Health and Wellbeing service, please let the team know by email at

What happens if I feel like my mental health is getting worse?

If you feel your mental health is deteriorating, please make sure you tell someone as soon as possible. This may be your counsellor or psychological practitioner, who can then help ensure you're getting the support you need.

Remember that you can always access support from your GP.

For emergency assistance, you should call 999 for the Emergency Services, or go to the Accident and Emergency department of your nearest hospital. If this isn’t something that you feel you’re able to do, make sure that you tell someone about how you’re feeling as soon as possible. This might be a trusted friend, a family member, or someone else, but it’s important to reach out for help and ensure that you’re keeping yourself safe.

Can I still access support if I have accessibility requirements?

If there is anything we can do to facilitate your access to personalised support, please let us know at the time of booking.


Professional Services