Personalised Support

 

Mental Health and Wellbeing services are now reopen remotely

We have been working to safely reopen our Mental Health & Wellbeing services following closure as a result of the current COVID-19 pandemic and, we are pleased to inform you we are now able to offer you remote email and Skype services for both counselling and wellbeing support for Birmingham based students.

Please be assured that we will continue to review our service provision and eligibility criteria for service registration over the summer period. Any updates will be placed on this page. 

Please read the essential information below before registering with our services.

Please read before completing the registration form: The following information applies to student registrations between 29 June and 21 September 2020.

Personalised support is run by our friendly and experienced team of psychological practitioners and counsellors, and will offer you a safe and confidential space in which to explore the difficulties you may be facing, and will help you develop effective strategies to overcome them. You don't need a mental health diagnosis from your doctor in order to access the service

However, if you experience any of the following:

Please do not register with the Mental Health and Wellbeing service; please access our urgent support information.

Counsellors and Psychological Practitioners will be working from their home environment and as such, we will ask that you recognise this fact and agree to home based Mental Health and Wellbeing services. We also ask that you are registered with a local GP before you complete the registration form. 

Pre-Registration Information

On this page you will find information regarding:

What to Expect Once You Complete the Registration Form

In this section you will find information regarding:

Triage

Your case will be triaged using the information on your registration form; it is therefore important that you give as much detail as possible. Once we receive your registration form, a practitioner will contact you by email to offer you one to one sessions either by email or Skype for Business. Following triage of your registration form, we will contact you and offer you an appointment for an online session to take place within 30 working days. 

If you indicate there is a high level of risk on your form, to ensure the support you receive from us is appropriate to your need and risk level, we may not be able to provide you with immediate one to one support and it is possible we will advise that you to contact your local GP for help first. We may also advise you to register with Pause or Kooth for online services appropriate to your needs.

First Appointments

Following triage, you may be offered up to 6 counselling or 4 wellbeing sessions by Skype for Business, or 4 wellbeing email sessions using your university email address.

Your first appointment for counselling or wellbeing will be an assessment, whereby the practitioner will go through a contract of engagement with you and review your risk and concerns using a form (Core 34), which we will send to you to complete before the start of your first session (A Core 10 form with less questions will be sent for completion for the middle sessions).

We will work with you to:

  • identify how we can help you
  • set goals
  • understand your support network and additional professional support if required. 

Last Appointments

Prior to your last appointment we will send you a Core 34 questionnaire to complete and a Counselling Impact on Academic Outcomes (CIAO) form. Following your last appointment we will send you a survey to complete which along with the CIAO form will assist us to help you with any further support required, and to understand what improvements we can make to the service.

Missed Attendance

If you do not attend an appointment and you email your practitioner to explain why, your practitioner will offer you a further session. Please be aware that your missed appointment maybe counted as one of your sessions. If you do not make contact within 1 working day following your missed appointment, or if for any reason you do not attend a second appointment with the Mental Health and Wellbeing Service, unfortunately due to demand on our services we will close your case. 

Cancellations

If you cancel an appointment with the service and you email your practitioner to explain why, your practitioner will offer you a further session. Please be aware that your cancelled appointment maybe counted as one of your sessions. If you do not make contact within 1 working day of being offered another appointment, or if for any reason you do not attend a second appointment with our Mental Health and Wellbeing Service, unfortunately due to demand on our services we will close your case.

Non-Engagement with Mental Health and Wellbeing

If you no longer wish to engage with our Mental Health and Wellbeing Service, please email either your practitioner or contact the Student Services Support Team on mhw@contacts.bham.ac.uk to notify us as soon as possible.

Please note, if you do not want further appointments with us, please consider contacting your GP to discuss your needs. If your registration form indicates a high level of risk, we may inform your GP of the risks noted and that you are not currently engaged with our service.

IT Disruption to Service Provision

Should there be any disruption to your sessions as a result of IT failure or absence due to sickness, please be assured that your practitioner or a colleague will be in touch with you as soon as possible, to either resume your session or update you on your next session.

Priority Groups

Our capacity to support students, due to our working environment, will be limited to students based in Birmingham, who will be prioritised for service access between 29 June and 21 September 2020 using the criteria below:

  • Postgraduate students and students on study programmes continuing over the summer vacation period, for example medical students, students on foundation programmes.
  • Students who previously accessed Mental Health and Wellbeing services between 1 August 2019 and 21 March 2020 who did not receive a service and whose cases were closed as a result of restricted campus activity.

Final Year Students

We are unable to offer final year students (those finishing their studies in the 2019-20 academic year) access to Mental Health and Wellbeing services between June & September 2020. Should you feel support would be beneficial please take a look at our Self Help Guides and apps. If you are concerned about your mental health please contact your local GP.

Dubai-Based Students

If you are a student studying on our Dubai Campus and you require mental health and wellbeing services, please contact the Student Wellbeing Officer in Dubai, Richard Kaminski (r.m.kaminski@bham.ac.uk), who will be able to discuss what support is available; including signposting to your local GP/psychological services for support. We also have Self Help Guides & apps which may be of benefit to you.

Students Studying/Living Abroad

If you are a student studying abroad or a student who lives abroad and studies online and you require mental health and wellbeing services, please contact your local GP/psychological services for support; your local university/study abroad contact may also help and advise you. We also have Self Help Guides & apps which may be of benefit to you, and we will where possible support the Study Abroad team and university partners to support you. 

Registering with Mental Health and Wellbeing

To register with Mental Health and Wellbeing services, please complete the online registration form ensuring that you have read the information above and understand the eligibility criteria for registrations between 29 June and 21 September 2020. Please be assured that we will continue to review our service provision and eligibility criteria for service registrations over the summer period. Any updates will be placed on this page. 

Please provide as much availability as you can so that we can try to allocate you as quickly as possible. We will always aim to offer you your preferred availability, but if we can see you sooner on a different day or time, we will offer you the next available appointment; if you choose not to take the next available appointment, you'll remain on the allocation list, but your wait may be longer.

The standard offering of one-to-one support is a series of up to 6 counselling or 4 wellbeing sessions with one of our trained practitioners in an academic year. To help us avoid students waiting longer than we would like, we ask that if you have already received Mental Health and Wellbeing support during the 2019-20 academic year, or if you have engaged with local NHS services in the last 3 months, please visit your local GP and ask for a referral to NHS psychological services. Your GP can review you needs and refer you directly to local psychological services and other local support services as required. 

 

Colleges

Professional Services