Release from Your Contract

If you have not submitted an Early Release Request, the deadline has now passed.If you have not submitted a request by the deadline, your contract dates and liability for your accommodation fees remain the same.

If you have already submitted an Early Release Request then you do not need to do anything else, as we are already processing your request. Student Fees are now in the process of emailing every student regarding the balance of their account and what next steps to take. For questions regarding the email you receive, please contact

For students who applied for Early Release within the deadline, who are still in their room, you will have one week from the date that the government lift the restrictions on travel, to move out of your room, as we appreciate that the restrictions on travel may affect you being able to leave your room. You will not be charged for your stay in accommodation beyond the 11th April 2020.

For students who applied for Early Release within the deadline, but who now wish to remain in their room 

Please inform both Living and Student Fees of your decision to cancel your early release application as soon as possible at and by adding the subject title: Cancelation of Early Release Application.

As Student Fees are already processing early releases and have already been in contact with you, it may be that your early release has already been processed. Please don’t worry if this is the case, as Living can provide you with a new contract for your accommodation (from up to one week in length, until the 14th September 2020). Please note, payment will be required in full to secure a new accommodation contract. Please contact Living if you need to reinstate your accommodation contract.

For students who have left accommodation and their belongings remain in their room

If you have belongings in your room, this will not affect the release from your Accommodation contract. On the 23 March 2020, the government put restrictions in place around leaving the house for essential travel only. While these restrictions are in place you are not required to remove your belongings from your room.

When the government restrictions on movement are lifted we will contact you with the date by which your belongings must be removed.

For your reassurance, the University has been working with Endsleigh to ensure that your possessions remain insured, even if you’re not in your accommodation for longer than 60 days. For further information please visit Endsleigh’s website.

We are currently exploring what options there are if you are unable to travel back when government restrictions are lifted. Only once we have communicated a date to you, please contact your Village reception to let them know if you have any problems with travel that you think will affect you being able to return to retrieve your items. To reassure you, no items will be removed or disposed of unless you have given us permission to. 

You can reach the Villages by phone at;

·  Selly Oak Village – +44 (0)121 415 1011

·  Pritchatts Park Village – +44 (0)121 414 9022

·  Vale Village – +44 (0)121 415 8520

and by email at;




If You Want to Return to or Stay in Accommodation

For students who want to return to their accommodation from their current location

The latest government advice is that any students who have gone home should now stay where they are and not attempt to travel while the current restrictions are in force.

For students who need to remain in their accommodation

We are acutely aware that some students are unable to leave their accommodation at the university. We would like to offer reassurance that our accommodation will remain open throughout; this is your home and we will do everything we can to help you during this time, whilst ensuring we adhere to government and NHS advice.

Should these restrictions continue beyond your contract end date, we will be in touch with you about the options available to you.  If you know already that you want to live with us beyond the end of your current contractual agreement please contact to discuss your specific circumstances.


If you are displaying the symptoms of Coronavirus (COVID-19) you need to avoid contact with other people, use NHS 111 to find out what to do next.

We are aware that this is a worrying time and people are concerned for their safety, and the safety of the wider public.  We are following Public Health England advice regarding self isolating and staying at home.  

If you have to self-isolate for any reason, please accommodation know immediately by phoning The Vale Reception on 0121 415 8520.  Please be ready to give reception information on the reason for your self-isolation and the dates of your isolation period .  If you have flatmates you must ensure they are also aware immediately.  We will suspend all visits to your flat for your period of self-isolation but are here to help and support you in other ways.  


Meal Plan

The University went into restricted operations on Friday 20 March and as such all our campus catering facilities were closed. Services at the Vale were maintained for resident students in the form of Infusion, The Melt and Costcutter. This situation changed following the Prime Ministers briefing on Friday evening 20 March which resulted in the closure of bars restaurants and cafes across the country and as such we further reduced our offer closing Infusion and restricting The Melt to take away only whilst allowing for public distancing when collecting product.

The Prime Minister made a further announcement on Monday to implement extra restrictions allowing only supermarkets, pharmacy and essential services to be maintained and also instructing people to stay at home. The decision was made to close The Melt as a result of this direction for the protection of the staff, students and public and for provision to be provided by Costcutter.

Meal Plan students are able to use Costcutter whilst the current situation prevails. Students are asked to maintain social distance and not panic buy and only attend site once per day to ensure everyone can access product and services and not put pressure on the staff. Everyone is asked to make use of the sanitizer gel or gloves prior to entering the store for the protection of everyone.

For students living in Meal Plan accommodation who have requested early release

If you have completed the Early Release Form by the 3rd April to be released from your accommodation contract from 11th April, you will also automatically be released from Meal Plan for term three. It is not possible to have any previous unspent Meal Plan balance refunded at the end of your accommodation contract.

For students who are returning to study at the University in the next academic year, any balance you have already accrued from term one and two will remain on your Student ID card and will roll over for you to use during the whole of the next academic year.  If you have any further queries about this please contact Catering directly at

For students in Meal Plan accommodation who wish to stay in their accommodation

Due to restricted operations, we appreciate that students may be unable to spend all of their weekly Meal Plan balance. In recognition of this, you have the option to request that any balance you have already accrued in term one and two, along with all of term three Meal Plan, be rolled over to the next academic year. This means that your Meal Plan balance will remain on your Student ID card for you to use during the whole of the next academic year.  In order to make this request, please contact Catering directly at

We are also aware of some students who have requested to start using some of their term three Meal Plan balance over the Easter holidays, when Meal Plan would not normally be loaded on to your Student ID card. If you would like to make this request, please contact Catering directly at

Maintenance issues

At this time, access to flats by staff is for urgent matters only. Please contact your Village reception if you require more information. 

Information for students living in the local area

If you are living in Selly Oak or the surrounding areas, Community Living are moving to a remote service during restricted campus opening, which means that the Community Living Hub and Community Living Services in University Centre are moving online.

Find out more about what support Community Living are offering remotely here. 

Community support

A group of students have set up a food bank to support both students and locals in Selly Oak who will be self-isolating.

If you need help with food, feeling lonely and would welcome a chat, fill out the form and the group will try and support you.

Other campus services

From 17:00 on Friday 20 March until Monday 1 June, at the earliest, we are moving to restricted campus operations. This means that the majority of buildings and facilitieswill be closed, and those that are open may have restricted access during this period. Find out about Library and study spaces, or visit our campus page for more information on arrangements.

Contact Living

The Living shop based in University Centre is now closed until the 1 June. Living staff will be working remotely during the normal working hours of Monday-Friday 09:00-17:00 (from 10:00 on Tuesday). Details of how you can contact Living, Accommodation Services can be found here

The three Accommodation Villages are aiming to remain open 24/7 on an ongoing basis. Should there be a requirement to reduce the number of staff on site, the Vale Village will remain open 24/7 full time indefinitely. You can reach the Villages by phone at;

  • Selly Oak Village – +44 (0)121 415 1011
  • Pritchatts Park Village – +44 (0)121 414 9022
  • Vale Village – +44 (0)121 415 8520

Visit Living to find out more.

Partner Accommodation

For students who have a contract with one of our nominated Partner accommodation providers.

We are working closely with Unite Students, Liberty Living and Host- Metalworks to ensure you are well supported, these providers have already written to our students in their accommodation on how to end your tenancy. Please find links to each of our Partner accommodation provider’s websites below;



Professional Services