Book an appointment with an ISAS Advisor

We can help you with any problems or questions you may during your time with us.

If you would like to speak to an Advisor, you can book an appointment to discuss your query face-to-face. 

During this time the Advisor will listen to your enquiry and provide you with relevant information and advice.  Each appointment lasts a maximum of 20 minutes.

If the ISAS Advisor is unable to answer any questions at your appointment your enquiry may be referred to a Senior Advisor.  If this happens, you will be informed and provided a new date and time for your follow up appointment. 

It is not possible for the ISAS Advisors to check supporting documents for visa applications during these appointments as we have dedicated workshops for this purpose. 


The FAQs will explain where you need to come for your appointment and what you need to bring as well as other useful information.

Students must carefully read the ISAS Appointment FAQs prior to attending an ISAS appointment.

Location of Appointments

The appointments will take place on the 3rd Floor, University Centre (use the entrance nearest to Barclay's Bank/Spar). You will need to use the stairs to go up to the appointment room. Please take a seat in the waiting room and an Advisor will collect you.

What to Bring

It is very important that you bring the following documents to the appointment. Failure to do so will result in the appointment being postponed:

  • Your passport and current visa/BRP (original)
  • Photocopies of passport and visa/BRP
  • Any other documents relevant to your query and photocopies if necessary 

Appointment Dates and Times

Appointments run every

  • Monday (09.20am - 12.20pm) 
  • Thursday (1.20pm - 4.00pm)

(Please not that we do not run appointments on Bank Holidays and University Closed Days).

To book an appointment please: 

  • Complete the Online Appointment Enquiry Form.
  • Once you have completed the Online Appointment Enquiry Form, you will receive a link to book on to a Triage Appointment and an ISAS Advisor will be in contact.

Please read the ISAS Appointment FAQs prior to attending the appointment.