Register now for your Password Manager

IT Services has introduced a new self-service solution called Password Manager for all staff and students at the University.

Should you happen to forget or need to change your password in the future you can use this service to:

  • Log back in quickly and effortlessly
  • Avoid queues at the IT Service Desk or having to wait for them to open
  • Manage your own password online by completing your profile
  • Reset a forgotten password by getting a one-time passcode sent to an alternate email address or mobile phone number

To access this service, please visit www.itservicedesk.bham.ac.uk and click on the new Change Password link from the left hand menu. You will not be asked to login at this stage. Please register for this service by completing your Question and Answer (Q&A) profile.

PLEASE NOTE: The Service Desk will not be resetting passwords for staff and student Active Directory accounts from 1 June 2015. They will instead issue a one-time passcode which will allow you to reset your own password.

Find out more: intranet.birmingham.ac.uk/password

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