New email scam about Student Finance England

A new phishing email claiming to be from Student Finance England is currently in circulation. A phishing email is a fraudulent email that tries to trick the reader into providing login details or other information. 

The email that is currently in circulation claims that accounts have been suspended due to incomplete student information. View an image of the email.

Please remember that Student Finance England will never ask you to confirm personal details in an email.

What to do

If you receive the email:

  • do not click on any links
  • please forward it to the Student Loan Company using the email address
  • mark the email as junk and permanently delete it.

If you have responded to a phishing email:

  • change your account password for the Student Loan Company
  • forward the email to the Student Loan Company's security team by emailing (please note, they do not respond to every email.)

If you think your bank details have been comprised and/or you have lost money:

How to protect yourself

  • Do not click on any links or open attachments contained within unsolicited emails.
  • Do not reply to scam emails or contact the senders in any way.
  • If an email appears to have come from a person or organisation you know of but the message is unexpected or unusual, contact them directly via another method to confirm that they sent you the email.
  • If you receive an email which asks you to login to an online account via a link provided in the email, instead of clicking on the link, open your browser and go directly to the company’s website yourself.
  • If you have clicked on a link in the email, do not supply any information on the website that may open.

For more information please visit the Student Loan Company's webpages about phishing and online safety.


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