Personalised support is run by our friendly and experienced team of psychological practitioners and counsellors, and will offer you a safe and confidential space in which to explore the difficulties you may be facing, and will help you develop effective strategies to overcome them. You don't need a mental health diagnosis in order to access the service.
However, if you experience any of the following:
Please do not register with the Mental Health and Wellbeing service; please access our urgent support information.
Counsellors and Psychological Practitioners will be working from both the University campus and their home environment and as such, we will ask that you recognise this fact and agree to home based Mental Health and Wellbeing services. We also ask that you are registered with a local GP before you complete the registration form.
To register with Mental Health and Wellbeing services, please complete the online registration form ensuring that you have read the information above and understand the eligibility criteria.
(please note the University is closed for Easter from Friday 2nd April until Wednesday 7th April inclusive, so any new registrations during that time will be processed on Thursday 8th April).
Please provide as much availability as you can so that we can try to allocate you as quickly as possible. We will always aim to offer you your preferred availability, but if we can see you sooner on a different day or time, we will offer you the next available appointment; if you choose not to take the next available appointment, you'll remain on the allocation list, but your wait may be longer.
The standard offering of one-to-one support is a series of up to 6 counselling or 4 wellbeing sessions with one of our trained practitioners in an academic year (as part of your assessment with a counsellor and in response to risk and clinical need up to 6 counselling sessions may be offered.) To help us avoid students waiting longer than we would like, we ask that if you have already received Mental Health and Wellbeing support during the academic year, or if you have engaged with local NHS services in the last 3 months, please visit your local GP who can review your needs and refer you directly to local psychological services and other local support services as required.
On this page you will find information regarding:
In this section you will find information regarding:
Your case will be triaged using the information on your registration form; it is therefore important that you give as much detail as possible. Once we receive your registration form, a practitioner will contact you by email to offer you one to one sessions with a Counsellor or Psychological Practitioner, or a small group work course with students facing similar challenges, either by email or Zoom or Microsoft Teams. Following triage of your registration form, we will contact you and offer you an appointment for an online session to take place within 30 working days.
If you indicate there is a high level of risk on your form, to ensure the support you receive the right support from us it is possible we will advise that you contact your local GP for help first. We may also follow up contact with you and offer a risk assessment to further support access to the Mental Health and Wellbeing Service or a referral to a different service which may better suit your needs.
Following triage, you may be offered up to 6 counselling or 4 wellbeing sessions by Zoom/Microsoft Teams (as part of your assessment with a counsellor and in response to risk and clinical need up to 6 counselling sessions may be offered), or a small group work course with students facing similar challenges, facilitated by a Psychological Practitioner. All sessions will be held remotely by Zoom or Microsoft Teams.
Your first appointment for counselling or wellbeing will be an assessment, whereby the practitioner will go through a contract of engagement with you and review your risk and concerns using a form (Core 34), which we will send to you to complete before the start of your first session (A Core 10 form with less questions will be sent for completion for the middle sessions).
We will work with you to:
- identify how we can help you
- set goals
- understand your support network and additional professional support if required.
Prior to your last appointment we will send you a Core 34 questionnaire to complete and a Counselling Impact on Academic Outcomes (CIAO) form. Following your last appointment we will send you a survey to complete which along with the CIAO form will assist us to help you with any further support required, and to understand what improvements we can make to the service.
If you do not attend an appointment and you email your practitioner to explain why, your practitioner will offer you a further session. Please be aware that your missed appointment maybe counted as one of your sessions. If you do not make contact within 1 working day following your missed appointment, or if for any reason you do not attend a second appointment with the Mental Health and Wellbeing Service, unfortunately due to demand on our services we will close your case.
If you cancel an appointment with the service and you email your practitioner to explain why, your practitioner will offer you a further session. Please be aware that your cancelled appointment maybe counted as one of your sessions. If you do not make contact within 1 working day of being offered another appointment, or if for any reason you do not attend a second appointment with our Mental Health and Wellbeing Service, unfortunately due to demand on our services we will close your case.
If you no longer wish to engage with our Mental Health and Wellbeing Service, please email either your practitioner or contact the Student Services Support Team on email@example.com to notify us as soon as possible.
Please note, if you do not want further appointments with us, please consider contacting your GP to discuss your needs. If your registration form indicates a high level of risk, we may inform your GP of the risks noted and that you are not currently engaged with our service.
Should there be any disruption to your sessions as a result of IT failure, please be assured that your practitioner or a colleague will be in touch with you as soon as possible, to either resume your session or update you on your next session.
Students who previously engaged with support and whose cases were closed as a result of restricted campus activity between 1 August 2019 and 21 March 2020, will be prioritised, however they would need to complete the registration form again.
If you are a student studying on our Dubai Campus and you require mental health and wellbeing services, please access the Dubai campus website for further information or contact the Student Wellbeing Officer in Dubai, Richard Kaminski (firstname.lastname@example.org), who will be able to discuss what support is available; including signposting to your local GP/psychological services for support. We also have Self Help Guides & apps which may be of benefit to you.
If you are a student studying abroad or a student who lives abroad and studies online and you require mental health and wellbeing services, please contact your local GP/psychological services for support; your local university/study abroad contact may also help and advise you. We also have Self Help Guides & apps which may be of benefit to you, and we will where possible support the Study Abroad team and university partners to support you.