Making a one-to-one appointment


Please note

Appointments are available year-round with the exception of University closed dates and bank holidays.  Our appointments for students are available remotely or via email. We can offer in-person appointments in certain circumstances.  To make the most efficient use of staff time and reduce the wait time for appointments, the ASC allocate one skills advisor to one primary skill need (i.e. writing skills or referencing or note taking). 

Please note that any forms received after 16:00 on a Friday will be processed on the following Monday, with the exception of bank holidays or closed days. We currently have a response time of 72 hours for processing of bookings from receipt of the enquiry in our inbox. 


We offer confidential individual appointments for undergraduates, postgraduate taught and MRes students (for writing skills).  Book using the form at the bottom of the page.

If you are a Birmingham Scholar, please use the booking form on your Canvas course

Appointments are available throughout the academic year from Monday to Friday 09:00 to 17:00 UK time, with a reduced service outside of term time. We can offer you four appointments per academic year. Please note that direct emails to ASC staff, especially if they involve lengthy queries such as detailed referencing or literature searching points, may count towards your four appointments. 

What we can help with

  • study strategies
  • searching for high quality sources for your assignments
  • writing skills
  • referencing
  • understanding and building on feedback. For more help with understanding and acting on feedback, see our Canvas course.

We can only read one paragraph of work that has not yet been submitted or assessed.

We can look at an assignment plan and discuss your general approach to the piece of work. We can also discuss your search strategy for locating relevant information and resources.

If you send us work that has already been assessed, with your tutor’s feedback, we can read the marked assignment and help you to reflect on the feedback you’ve received and how you can build on it in the future.

What we can't help with

  • We are here to develop your skills rather than check your work.
  • Please note that we do not provide a proofreading service and are unable to read whole drafts before they have been handed in.
  • If you need help with finding information, we cannot provide a final, definitive literature search strategy.
  • We are unable to provide guidance on or check the accuracy of solutions or the appropriateness of content
  • We are also unable to provide comments or support on work being submitted for online assessment. For support in preparing for online assessment, see the Assessment Support Hub.
  • We cannot offer any opinion on any mark that you might receive for your written work
  • We cannot become involved in decisions relating to academic regulations, such as extenuating circumstances
  • We will not discuss any confidential details of issues you share with us with tutors or anyone else, without your written consent
  • English language support for international students can be accessed through the Birmingham International Academy


  • By attending Academic Skills Centre activities, you show that you are making a commitment to developing yourself as a learner, and engaging with our activities. This means that you will commit to attending sessions and informing us if you cannot attend for unforeseen reasons. Where possible, we require a minimum of 24 hours notice so that we can allocate your appointment to another student. You can contact us on
  • You may find it useful to prepare for your appointment in advance. This could include reviewing feedback you have received, forming a list of questions or areas that you would like to discuss in your appointment. If you would like a paragraph of writing or a search strategy to be reviewed, it can be helpful to send this to the advisor in advance. 

How soon you will have an appointment

We get very busy during term-time, so we recommend booking in advance, especially if you need help with a particular assignment.

Please provide at least three possible appointment times in the form below and choose one primary skill need eg. writing skills, referencing, or note-taking. 

Please note that during busy periods, your appointment slot may be offered to another student if we don’t hear back from you within 48 hours.

Any forms submitted after 16:00 on a Friday will not be looked at until the following Monday.  

If you wish to submit more information in addition to your form, please email

You can also access advice at our weekly online drop-in on a Wednesday afternoon (14:00-15:00) during term time. It is designed as a place to receive quick advice relating to academic skills. Enrol on our canvas course to access the Zoom link. Please note that this term we are alternating between offering advice on research and writing skills. Do check the schedule for what is being covered each week

Attending your appointment

If you are attending an online appointment, you will receive a Zoom link to your University email address on the morning of the appointment.

If you are attending an in-person appointment, these will be held in the appointment rooms on the first floor of the Main Library (Edgbaston Campus). A location map will be sent to your University email address in advance of the appointment. 

Students in Dubai

If you are a student in Dubai, please use the form on your Dubai Library pages. Appointments are available Monday to Friday 10.00-16.00 UK time (14:00 to 20:00 Dubai time) via Zoom. Please book five working days in advance wherever possible. Due to demand for the service it is important to plan appointments in advance. 

Students in Singapore

Appointments are available Monday to Friday 09:00 to 12:00 UK time (17:00 to 21:00 Singapore time) via Zoom. Please book five working days in advance wherever possible. Due to demand for the service it is important to plan appointments in advance.

Postgraduate researchers

If you are a postgraduate research student (i.e. MRes or PhD), contact our Research Skills team, although we provide writing skills support for MRes students. 

What our students say about us

Students can provide anonymous feedback about the support they’ve received during an appointment. Here’s a taster of what students have said about our 1-1s:

“I felt so empowered to go ahead and start putting the skills she suggested into practice”

“It made me feel a lot more positive and confident about my academic skills moving forward and I would definitely recommend the academic skills centre to anyone.”

“He was brilliant and talked me through referencing which increased my confidence and decreased my stress.”

“He really listened to what I had to say and provided me with numerous resources that I can use post-session.”

If you’d like to provide us with feedback after your appointment, please do fill in our form

Booking form

  • Name
  • Are you currently studying on the Elizabeth Garrett Anderson programme?

Privacy policy

The data collected on this form will be processed in accordance with our Data Protection Policy. Please contact Library Services if you have any queries or need to change or amend your details.


Professional Services